Job Title: Manager, Technical Service
Saint Louis, MO, US, 63133
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Our Healthcare Customers are federally mandated (by Center for Medicare & Medicaid Services or CMS) requiring vendors to have the COVID-19 vaccination or an approved exemption. There are select Customers who do not accept any exceptions. Unvaccinated Associates may be excluded from working at a Customer site, require routine testing with an approved exemption (if accepted by the Customer) or have limited Customer access impacting their ability to remain employed. Additionally, we may be required to meet state mandates on COVID-19 vaccination, exemptions and/or booster requirements. This position is a Customer-facing role that falls under a state or CMS mandate.
How You Will Make A Difference:
Do you want to join a team of internationally known experts helping educate Customers and providing them with helpful solutions? As a Technical Services Manager, you will be a subject matter expert for contamination control and validation within the pharmaceutical and biopharmaceutical industry. The position requires providing technical information and onsite support for global Customers, and managing projects related to product technology, application, and validation, working closely with other departments including R&D, marketing and sales. The position offers opportunity to author and publish articles in PDA, ISPE and other peer reviewed journals, present at major pharmaceutical/biopharmaceutical conferences, workshops and training events, and participate in industry associations and committees.
The Technical Services Manager is a home based position and may require up to 40-50% travel both domestic and international. This position will be home based anywhere in US.
What We Offer:
- Competitive base salary
- Annual merit review and incentive plans
- Company provided credit card and laptop
- Cell phone allowance
- Business travel and all related expenses paid
- Medical, vision, prescription, dental and life insurance
- 401(k) with a company match
- Paid time off that accrues from day one and paid holidays
- Service training and coaching program
- Opportunities for advancement
What You Will Do:
- Provides technical information and expertise to key Customer accounts for the product family, integrating multiple areas of specialization (e.g. chemistry, microbiology, engineering, validation, etc.) with the objective of resolving complex pharmaceutical and biopharmaceutical industry Customer needs. Support provided through telephone and written correspondence, generation of literature, lab analyses, and site evaluations.
- Manages projects and coordinates and oversees technical and/or lab activities within area of specialization. Serves as liaison with R&D groups for scientific and technical support.
- Administers global pharmaceutical and biopharmaceutical industry Customer and professional education programs. Presents at industry conferences, publishes articles and book chapters, and participates in industry associations and task groups.
- Manages the tasks of one or more assigned team members on a project basis, providing direction and performance feedback.
- Contributes ideas and information for new products, processes and applications relative to the business unit.
What You Need To Be Successful:
- Bachelor's Degree in Science, Engineering, or Biological Science. Master’s degree preferred.
- Ten or more years related work experience.
- Experience in upstream/downstream biopharmaceutical manufacturing, aseptic processing and validation desirable
- Current knowledge of relevant pharmaceutical and biopharmaceutical industry subject matter and regulatory requirements in area of specialization, maintained through reading current published literature, attending and presenting at scientific meetings and seminars, and in collaboration with technical experts.
- Strong project management skills including excellent verbal & written communication skills as well as presentation skills in both small and large group settings.
- Excellent computer skills
- Focused Customer and service orientation with ability to effectively utilize resources for technical information as needed.
- Demonstrates solid organizational skills, good judgment and ability to think analytically
If you are interested in joining our growing team, please apply now!
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STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics. We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.
If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.
Saint Louis, MO, US, 63133
Nearest Major Market: St Louis
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Pharmaceutical, Pharmaceutical Sales, Information Technology, IT Manager, Service Manager, Science, Sales, Customer Service, Technology