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Job Title:  Technical Support Analyst

Req ID:  17384
Job Category:  Service/Technical Services
Country:  US
State:  CA
City:  Sacramento
Zip:  95833
Description: 

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Technical Support Analyst provides implementation support and remote installation of proprietary sterile processing department software, while also providing consultation to Customer IT users for all aspects of the software.  Consults with and makes recommendations to Customers on selection of hardware and software products to address their requirements.  Also provides application support to end-users of the software.

Duties
  • Implementation and upgrade support
    • Participate in implementation and upgrade calls with customers
    • Assist customers with server and workstation set-up
    • Assist with database load into customer servers
    • Test workstation set-up prior to implementation visits
    • Remotely install proprietary software on customer servers
    • Document activity and interactions with customer implementations and upgrades
       
Duties - cont'd
  • Technical Support of customers
    • Provide telephone and/or desktop/server support via remote connection to customer servers
    • Participate in 24/7 technical support coverage on rotational basis
    • Design custom reports/queries in Access or other software
    • Troubleshoot issues, identify root causes and provide solutions
    • Help customer IT staff identify and solve network issues, solve problems related to workstation and server hardware or software affecting software performance
    • Assist customers in understanding functionality of software
    • Document activity and interactions with customer support issues
      Assist in testing new proprietary software
Education Degree
Bachelor's Degree in Computer Science
Required Experience
  1. 3+ years of experience working in technical support of computers, network, applications, etc
  2. Experience in programming in MS Access, Visual Basic or C#
  3. Experience in MS SQL Server
  4. Experience with the configuration of personal and laptop computers, printers, and various other hardware and software required.
  5. The ability to diagnose hardware repairs on computers and equipment and make recommendations for solutions.

 

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.


Nearest Major Market: Sacramento

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