Job Title:  Information Technology Intern

Position Summary

The Technology Intern will be responsible for helping the IT Coodinator on all the activities and project of the area, besides supporting internal users with systems and procedures.

Duties

the IT intern wil provide support to the IT coordinator to on all the activities, according to the area daily demands

- Provide technical support to company employees, remote and / or in person. Collaborate with the management of the computer network of both offices, Moema and Barueri.
- Perform troubleshooting of problems related to IT infrastructure and systems, with the presentation of technical documentation of the incident.
- Keep the documentation of services and infrastructure duly updated.
- Monitor and guarantee the availability, reliability and integrity of the company's information systems.
- Collaborate with the planning of Change Plan (PMUD) activities, based on ITIL's fundamentals, ensuring a return plan and the best planning and execution of critical activities related to systems and infrastructure.
- Ensure preventive maintenance and availability of peripherals used in all offices, such as printers, fixed telephony, wifi antennas, etc.
- Generate reports of availability of the environment, as well as quantity of tickets and their SLAS through the platform of internal tickets.

Duties - cont'd

Education Degree

Required Experience

- Attending the 3rd period of the information technology course or the like Computer Engineering, Computer Science,
Software Engineering, Information Systems, among other courses within the technology area.

- English : Advanced Level
- Excell:  Advanced level

Preferred Experience

Skills