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Title:  Process Improvement Coordinator - Rochester, NY

Req ID:  14119
Category:  Sales
City:  Rochester
State:  NY
Postal Code:  14602

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Process Improvement Coordinator provides on-site support and communication to customer facilities with a focus on efforts to reduce the need/number of Device and Instrument repairs. This is accomplished through effective problem-solving techniques, development of strategies to resolve issues, and continued education to the Customer to ensure processes are followed.


  • Provides on-site support and communication to assigned facilities with a focus on efforts to provide cost savings to the hospital by ensuring all surgical tools are functioning properly for their intended purpose.
  • Drives Business and Customer initiatives with key stakeholders raising awareness of areas for improvement.
    • Drives the beginning to end process of raising awareness of an issue, developing the process to improve the situation, and ensuring the process is implemented.
    • Documents daily cost savings initiatives, with total monies saved, and reports potential barriers to implementation.
    • Follows chain of command within hospital and STERIS IMS regarding identified problems or issues to ensure proper communication and resolution.
  • Develops, implements, and supports daily operations of activities that relate to efforts to improve processes to minimize or reduce Device/Instrument repairs, reprocessing of reusable medical supplies and instrumentation.
    • Partners with Customer’s leadership team to educate and train customer staff on new processes or procedures that will correct their opportunities
    • Monitors and tracks improvements to present to Customer’s leadership team.


  • Collaborates with the System Executives, Director of Surgery, OR team, Perioperative team, leaders/coordinators, and SPD manager to plan and implement updates to count sheets, preference cards, tray reconfigurations, and inventory lists.
    • Will also collaborate with managers to review and reset appropriate care and handling processes.
  • Manages device, instrument, and product inventory.
    • Manages Customer device. Instrument, and product inventory.
    • Identifies reasons for missing equipment and implements process improvements to reduce missing item
    • Orders instruments and products as needed.
  • Manages device and instrument repair and maintenance program.
    • Performs Proactive Maintenance Inspections (PMI) for all surgical devices.
    • Performs Care & Handling in-services for OR and SPD/CSS staff as needed.
    • Receive and send out instruments/devices requiring repair and maintenance and work with vendors to ensure quality work is being performed.
    • Implementing and maintaining device and instrument tracking for items sent out for repair to ensure efficient follow-up and knowledge of the status of repairs, outstanding purchase approvals and status spreadsheets.
    • Ensure process is in place to return repaired or new instruments/devices to the correct location, tray, or staff members in a timely manner.
    • Ensure that instrument sets are regularly rotated for inspection and refurbishment.
    • Ensures instrument/device repairs and maintenance are managed to control operating expense while meeting the surgical demands.
    • Ensure work instructions are developed for all activities within the instrument/device repair and maintenance program.

Duties - cont'd

  • Will maintain and update instrument Tracking System pending Customer need:
    • Provide training to required staff on system functionality and usage.
    • Develop work instructions on the use of the system and assist in training and compliance with such work instructions.
    • Provide expertise and knowledge in all aspects of the system’s functionality.
    • Maintain system data accurately and timely.
  • Manages and maintains required CS materials and supplies for departmental needs.
  • Communicates regularly with the STERIS IMS Account Manager and support teams to ensure customer needs are met daily and any issues are resolved promptly.
  • Maintains compliance with established policies and procedures of the Department of Health, JCAHO, OSHA, CDC, AAMI, AORN standards, and Original Equipment Manufacturer (OEM) Instructions for Use (IFUs).
  • Supports and adheres to STERIS IMS policies and procedures and supports policies and procedures of facility.
  • Refers all decisions beyond personal scope of responsibilities to STERIS IMS leadership.
  • Communicates to STERIS IMS leadership all non-compliance with regulatory and safety issues.
  • Arrives at facility at the scheduled time and is consistently ready for work assignments.
  • Leads and participates in in-services and educational offerings provided by STERIS IMS in the facility.
  • Promotes best demonstrated practices with co-workers through open communication and continuous improvement of skills.
  • Assists in providing timely resolution to issues or concerns.
  • Completes documentation required by STERIS IMS related to Standard Operating Procedures or facility policies.

Education Degree

High School Diploma or GED

Required Experience

  • High School Diploma or GED required. Bachelor’s degree or technical school certification highly preferred.
  • Minimum of 4 years experience working with surgical instruments/devices and/or as SPD/SCPD technician preferred.
  • 1-2 years experience working with Continuous Improvement/Lean environment.



STERIS is a $2B+, publicly traded (NYSE: STE) organization with approximately 12,000 associates worldwide and operates in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

Req ID:  14119
Category:  Sales
City:  Rochester
State:  NY
Postal Code:  14602

Nearest Major Market: Rochester

Job Segment: Medical, Business Process, Inspector, Instrumentation, Public Health, Healthcare, Management, Engineering, Quality