Job Title: Software Integration Engineer

Req ID: 32565

Job Category: Service/Technical Services

Richmond, CA, US, 94804

Description:

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Our Healthcare Customers are federally mandated (by Center for Medicare & Medicaid Services or CMS) requiring vendors to have the COVID-19 vaccination or an approved exemption. There are select Customers who do not accept any exceptions. Unvaccinated Associates may be excluded from working at a Customer site, require routine testing with an approved exemption (if accepted by the Customer) or have limited Customer access impacting their ability to remain employed. Additionally, we may be required to meet state mandates on COVID-19 vaccination, exemptions and/or booster requirements. This position is a Customer-facing role that falls under a state or CMS mandate.

Position Summary

The Software Integration Engineer designs and integrates a blend of software and IT solutions for hospital enterprise network environments. Is a senior member of the software implementation and support groups. Configures, installs, monitors, and supports multiple customer facilities that are using STERIS information management products including RealView, SAFE, ReadyTracker, Clarity, Video Conferencing, Streaming, etc. Periodically writes scripts or other code to streamline our software integration activities and improve the Customer experience with software implementation.

The Software Integration Engineer is an expert in STERIS software solution and hospital IT environments – including both LINUX and WINDOWS environments. This includes resolving Customer questions about cybersecurity, IT environment setups, and ensuring the overall success of the software integration into their environment.

The Software Integration Engineer is advanced in hospital IT environments, HIPAA, EMRs, HL7, PACS systems, VNAs, and OR Integration Systems. Resolves Tier 2 support and IT issues. Responsible for documenting solutions to problems and developing end-user guidelines. May provide on-site training to users. Evaluates, maintains, modifies and documents STERIS software products, participates in the testing and evaluation of new features, and implements prototypes. Configures, tests and deploys software applications combined with several open source HL7/PACS integration platforms, delivered as Virtual Machines or on physical hardware. Consults with and makes recommendations to customers on selection of hardware and software products to address their requirements.

Duties

The Software Integration Engineer designs and integrates a blend of software and IT solutions for hospital enterprise network environments. Is a senior member of the software implementation and support groups. Configures, installs, monitors, and supports multiple customer facilities that are using STERIS information management products including RealView, SAFE, ReadyTracker, Clarity, Video Conferencing, Streaming, etc. Periodically writes scripts or other code to streamline our software integration activities and improve the Customer experience with software implementation.

The Software Integration Engineer is an expert in STERIS software solution and hospital IT environments – including both LINUX and WINDOWS environments. This includes resolving Customer questions about cybersecurity, IT environment setups, and ensuring the overall success of the software integration into their environment.

The Software Integration Engineer is advanced in hospital IT environments, HIPAA, EMRs, HL7, PACS systems, VNAs, and OR Integration Systems. Resolves Tier 2 support and IT issues. Responsible for documenting solutions to problems and developing end-user guidelines. May provide on-site training to users. Evaluates, maintains, modifies and documents STERIS software products, participates in the testing and evaluation of new features, and implements prototypes. Configures, tests and deploys software applications combined with several open source HL7/PACS integration platforms, delivered as Virtual Machines or on physical hardware. Consults with and makes recommendations to customers on selection of hardware and software products to address their requirements.

Duties - cont'd

Consults with Customers on selection of hardware and software products.
Provide first line and advanced application support via phone and e-mail including troubleshooting support issues and assisting customers
Working directly with Customers and internal team members, collects, analyzes, and summarizes software bugs, development issues, and service issues.
Mentor and train Software Integration Specialists.
Work closely with hospital IT to set up and support VPN connections
Work closely with hospital IT to set up and support hospital video conference and streaming deployments
Proactively become an expert user of the STERIS information management products so that he/she can provide excellent support to customers
Improve operations by conducting systems analysis; recommending changes in policies and procedures.
Assemble, install and configure computers, networks and indoor location systems in hospitals, if required.
The above statements reflect a general detail of the job, and shall not be considered a thorough description of all duties inherent in the job.

Education Degree

Bachelor's Degree

Required Experience

6+ years in technical support or administration of complex audio/video IT solution.
6+ years networking or equivalent certifications (CCENT, CCNA, Network+). Skills include: TCP/IP knowledge, packet capture deciphering, etc.
Experience with infrastructure and applications for Installation and Serviceability is desirable.
Experience with Windows and Linux server-client environments.
3+ years of experience working in technical support of computers, network, applications, etc.
Experience with the configuration of personal and laptop computers, printers, and various other hardware and software required.
Administration for Windows 7/8/10 desktop, Windows and Linux Server environments required.
Proven experience providing advanced support in Windows and Linux applications.
Knowledge of IP-based video conferencing and streaming applications, IT-configurations and deployments

Preferred Experience

Skills

Pay range for this opportunity is - .

Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics. We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.