Medical Equipment Service Technician

Position Summary

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician is a remote based Customer facing employee, primarily working inside hospitals.  You will be responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electromechanical and electronic units. This is STERIS' main field division, the equipment within this portfolio is based on the innovation of washers and sterilizers and is the largest portfolio of equipment supported out in the field. Come advance your career with us in this role!

Individuals with experience working in HVAC repair, Mechanics, Maintenance, Refrigeration, Boilers, Chillers, Equipment Repair, Diesel and Automotive Repair, Aviation Repair, Plumbing, Electrical, etc. are often successful. 

This is a remote based Customer facing position. To support and service our Customers in this assigned territory candidates must be based out of one of the following states: Virginia.

What we offer

• Overtime opportunities
• Annual merit bonus, incentive and commission plans based on soft-sales
• Company vehicle approved for personal use, uniforms, safety gear, and tool kit
• Company provided credit card, iPhone & laptop
• Field based – start and end the day at home office
• Business travel and all related expenses paid
• Medical, vision, prescription, dental and life insurance
• 401(k) with a company match
• Paid time off that accrues from day one and paid holidays
• Service/OEM equipment training and coaching program
• Tuition assistance after 1 year
• Opportunities for advancement

Duties

At STERIS, our Equipment Service Technicians act as the face of our company by ensuring top-notch service for our customers. In this field-based, customer-facing role, you will travel to hospital and surgical facilities to maintain, troubleshoot, service, and provide calibration and installation support for steam sterilizers, medical equipment washers and other STERIS products as needed. Drive customer satisfaction through pro-active communication and commitment to resolving customer’s issues/problems. 
 
•    Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
•    Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components. 
•    Ensure a positive customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, etc. Perform minor installations as required. 
•    Establish and maintain effective, communicative relationships with Customers, managers, support functions and the sales organization. 
•    Promote STERIS growth through identifying sales opportunities and recommending STERIS products/services to customers. 
•    Communicate promptly and efficiently with customers providing informative status updates. 
•    Be a positive ambassador for STERIS at customer sites.

Technical Professional, Compliance-Regulatory and Continuous Improvement – 60%
Customer Focus & Retention – 30% 
Customer Growth – 10%

Required Experience

• High School Diploma or GED with a minimum of 4 years of work experience, including 2 years mechanical/technical directly related experience (e.g. mechanical, electrical, plumbing, HVAC, automotive). 
• Customer and team engagement experience. 
• Basic computer skills (MS windows/email, navigation, mobile app, data input into multi systems). 
• Effective written and verbal communication skills. 
• Valid driver’s license and the ability meet all required background and physical assessment elements to obtain & maintain existing and new vendor credentialing requirements. 
• Ability to work flexible hours, sometimes outside “normal business hours” and including overnight travel (amount may vary based on district geography). 
• Ability to establish effective home office (High Speed internet, conducive working space, secure company owned equipment and info). 
• Must be able to be compliant with hospital/customer credentialing requirements.
• *Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement.  
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