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Job Title:  Customer Service Representative - Bi-Lingual

Req ID:  33584
Job Category:  Service/Technical Services

Richmond Hill, ON, CA, L4B4W2


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

As a Service Support Administrator you will activate, modify and deactivate equipment maintenance agreement contracts in our database and will support our Field Service Representatives. This will include providing support to your dedicated service area to ensure key performance indicators are met regarding contract renewals, data corrections, and activations. You will also establishe preventative maintenance schedules in accordance with engineering guidelines while balancing the maintenance schedule to optimize Field Service Representation utilization and Customer satisfaction.

We offer

  • Competitive pay
  • Annual bonus opportunity
  • Annual merit review
  • 8:00 a.m. to 5:00 p.m. working hours
  • Hybrid based work with two days in the office
  • Medical, vision, dental, prescription and life insurance
  • RRSP
  • Paid vacation & paid holidays
  • Comprehensive training and coaching program
  • Tuition assistance
  • Opportunities for advancement

What will you do

  • Activate and maintain preventative maintenance agreements in accordance with approved procedures and policies and the Customer’s purchase order
  • Review Customer purchase order and work with District Service Manager to resolve any discrepancies.
  • Assign appropriate equipment entitlements and adding or deleting equipment on agreement
  • Establishing invoice schedules and processes credits to agreements and service requests
  • Processes all requests regarding billing issues and subsequent credits, troubleshoot problem service requests with Field Service Representatives when information is missing or system issues, make data corrections, release service backlog line items, maintain service installation base.
  • Review contract terms and conditions to ensure compliance with STERIS policies

What do you need

  • High School Diploma or GED
  • Two (2) years experience in business, customer service or accounting environment, preferably working with contracts.
  • Bilingual in English/French required
  • Demonstrated knowledge of various types of contracts and proficiency in creating and maintaining them on a database
  • Must have PC experience with working knowledge of Microsoft Office suite with demonstrated proficiency in Word and Excel. 
  • Strong analytical, organizational, and written/oral communication skills.
  • Self-starter with excellent multi-tasking abilities
  • Understanding legal terms and conditions of contracts and purchase orders strongly preferred
  • Experience with service contract software and CRM systems and Oracle/Siebel strongly preferred


If you are interested in joining our successful, growing team, please apply today!



STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.  

Req ID:  33584
Job Category:  Service/Technical Services

Richmond Hill, ON, CA, L4B4W2

Job Segment: Customer Service Representative, Database, CRM, Bilingual, Customer Service, Technology