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Job Title:  General Manager

Req ID:  20467
Job Category:  Processing Operations
Country/Region:  GB
State:  RDG
City:  Reading
Zip:  RG30 1AN

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The General Manager is responsible for all aspects of running the sterile services unit.  They are responsible for the timely delivery of services and products that meet the customer needs whilst ensuring strict adherence to quality, regulatory and safety requirements. The General Manager is responsible for staff and for the site at which they work. They must manage the unit in order to maximise the effective use of labour, equipment and other resources, in order to meet budget and meet customer service expectations and contractual requirements.

  • Manage the effective and efficient use of labour, equipment and other resources
  • Ensure the effective use the IT, finance and other systems and maintain the integrity and availability of management information.
  • Produce and report timely and accurate management information and record and report key performance indicators to the customers and wider within the business.
  • Manage directly or indirectly the day to day running of the unit and all operational and production activities, seeking timely resolution for any problems that may arise.
  • Maintain the welfare and security of staff, vehicles, equipment, plant and company premises.
  • Implement and actively maintain compliance with company policies and defined operational standards set out in the company’s quality standards.
  • Create and lead a culture of constant improvement and excellence, delivering this through innovation and development of process improvement, operational practices and quality assurance.
  • Drive process efficiency improvements through the introduction and development of LEAN manufacturing standards.
  • Organise and ensure the efficient delivery of customer’s services in accordance with contractual agreements.
  • Promote and maintain cohesive communication links with clients, facility personnel and external company personnel.
  • Ensure that all equipment and plant is correctly and adequately maintained, serviced and tested in accordance with instructions and guidance from manufacturers, regulations and in line with business needs.
  • Provide a safe, secure and efficient working environment and promptly address all facilities management issues.
  • Provide support to other surgical units and staff and provide contingency services.
Duties - cont'd
  • Actively manage risk by implementing and helping to shape the Group’s and Surgical Division’s risk management procedures and implement any strategy.
  • Maintaining and updating an active risk register and regularly reviewing key business process and risk control points.
  • Contributing to the Surgical Division’s risk management working group.
  • Identifying new and changed risks and creating a culture of vigilance and risk reduction.
  • Ensure that health and safety, security and quality signs and procedures are in place and up to date.
  • Carrying out risk audits in line with the HSS audit schedule and implement timely corrective actions.
  • Complete risk assessments for fire safety, health and safety, security and other risk areas.
  • Assisting with the development and improvement of the Group and HSS risk management strategy.
  • Ensuring that contingency plans and other risk mitigation plans are in place and regularly reviewed and tested.  This includes plans for business/operational continuity, critical incident, major accidents and crisis management, and ensuring that these plans are in line with customer plans and requirements.
  • Ensuring that all statutory and regulatory and company risk management plans and procedures are implemented at all times.
  • Ensure that all statutory, regulatory and company health and safety procedures are implemented at all times, including but not limited to the Health and Safety at Work act.  Ensure that risk or health and safety incidents or near misses are reported promptly and fully in accordance with statutory requirements (e.g. RIDDOR).
  • Ensure that all staff and other personnel are aware of and adhere to the health and safety procedures and their responsibilities and that they have received appropriate training.
  • Ensure that appropriate security systems and procedures are implemented and that all insurance warranties and obligations are maintained.
  • Maintain adequate first aid and fire safety equipment and ensure that trained and qualified personnel are on-site in line with legislation and good practice.
  • #LI-SS1


STERIS plc is a $3B, publicly traded (NYSE: STE) organization with more than 12,000 employees worldwide.

STERIS strives to be an Equal Opportunity Employer.