Technical Services Specialist

Position Summary

The Techical Services Specialist role provides technical support for and manages projects related to product technology and product application within the Life Sciences business of critical spaces, component preparation, clean utilities, or terminal sterilization.  Serves as subject matter expert for key pharmaeceutical and biopharmaceutical Customer accounts, providing technical information. Coordinates project activities with other departments as needed, including but not limited to: Regulatory, Marketing, Quality Assurance/Quality Control and Manufacturing. Manages tasks of one or more assigned team members on a project basis.

What You'll do as a Technical Services Specialist:

• Provides technical information and expertise to key Customer accounts for the product line, with the objective of resolving complex pharmaceutical and biopharmaceutical industry Customer needs.  Support provided through telephone and written correspondence, generation of literature, lab analysis and direct field support. (50%).
• Manages projects and coordinates and oversees technical activities within area of specialization.  Serves as liaison with R&D groups for scientific and technical support.  Reports on product field trial activity. (10%).
• Increases sales force effectiveness by administering global pharmaceutical and biopharmaceutical industry Customer and professional education programs. Works with global Customers and sales representatives on product applications, appropriate product usage, and providing background information and analytical support. (25%).
• Manages the tasks of one or more assigned team members on a project basis, providing direction and performance feedback. (5%).
• Contributes ideas and information for new products, processes and applications related to the business unit. (5%).
• Supports compliance with government regulations by applying safety policies and procedures. (5%). 

The Experience, Skills, and Abilities Needed:

Required:

• Bachelor’s degree in Engineering, Biological Sciences, Biochemistry, Microbiology, or a related field is required.
• More than five years’ related experience in application engineering and/or technical support, design engineering, equipment validation/qualification and/or regulatory experience.
• Current knowledge of relevant pharmaceutical and biopharmaceutical industry subject matter and regulatory requirements in area of specialization, maintained through reading current published literature, attending and presenting at scientific meetings and seminars, and in collaboration with technical experts internal to STERIS as well as outside the organization.
• Strong project management skills and supervisory experience.
• Excellent computer skills and supervisory experience
• Excellent verbal and written communication skills
• Strong Customer and Service Orientation with ability to effectively utilize resources for technical information as needed.
• Demonstrates solid organizational skills, good judgment and ability to think analytically.

What STERIS Offers:

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.
 

Here is a brief overview of what we offer: 

• Market Competitive Pay
• Extensive Paid Time Off and (9) added Holidays
• Excellent Healthcare, Dental and Vision Benefits
• Long/Short Term Disability Coverage
• 401(k) with a company match
• Maternity and Paternity Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Tuition Reimbursement and continued education programs
• Excellent opportunities for advancement in a stable long-term career.

 
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