Job Title:  Field Service Trainer

Req ID:  37941
Job Category:  Service/Technical Services

Raleigh, NC, US, 27513


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

This is an experienced professional and subject matter expert in instrument repair techniques, as well as work-flow processes.  The Field Service Trainer assists in developing technical content, specific training programs/processes and is responsible for delivering this training to field-based Service Operations employees. Field Service Trainer will be responsible for training new and existing employees on instrument repair techniques and other applicable skills as required.  Ensures field Service Operations employees are operating in accordance with the requirements of their respective role. Travels to facility sites as needed to conduct training. This position requires up to 75% travel. 


Note about location: This position can be can be based out of many different parts of the United States. The guidelines that determine whether a candidate's home location will be feasible for this role are: whether a candidate lives near a major airport AND whether they are also within a reasonable drive of a STERIS repair lab (or a region with multiple On Location mobile repair trucks). 


•    Assists in the development and administering of technical training for field service roles.
•    Conducts training of new employees with a focus on the following:

  • Standard Operating Procedures in instrument repair
  • Instrument name/usage knowledge
  • Quality expectations
  • Truck and Equipment flow and maintenance process
  • Customer Communication
  • Updates on new processes and procedure

•    Responsible for hands-on employee training and continuous assessments of skills and knowledge retention utilizing the Circle of Skills assessment tool in areas of instrument repair, sterilization processes and standard precautions to ensure patient safety and to minimize department pain points related to quality of performance.
•    Maintains an education plan based on the prioritization of training needs in the account and for the development of the technicians on an individual basis. Documents all successes and barriers electronically using the STERIS IMS portal.
•    Maintains real time documentation of education data and adjusts the education plan or communicates with management to ensure progress is maintained and barriers are addressed.
•    Communicate with RC and ROM and documents communication at least weekly. Regularly presents training highlights and overviews/refreshers during training engagements .
•    Conducts additional training needs of STERIS IMS staff utilizing 1st pass documentation, tray audits and level billing breakdown and keeps STERIS IMS leadership informed on the progress.
•    Conducts Technician audits to ensure that the STERIS IMS standards are being adhered to.


High School Diploma or GED

Required Experience

•    Minimum of 5 years of experience in a field service technical role repairing medical instrumentation. 
•    Experience in a formal training role is preferred.
•    Proven experience a training role mentoring or related experience.
•    Vocational/Technical education in Mechanical or Electrical field helpful.
•    Demonstrated skills proficiency of repair or service including ability to evaluate repair techniques to ensure quality.
•    Proven ability to identify Customer needs.
•    Demonstrated proficiency in Microsoft Word, Excel, PowerPoint.
•    Demonstrated organizational skills and attention to detail.
•    Must possess a Valid driver’s license with acceptable driving record as applicable. 
•    Must be able to pass DOT medical exam as applicable. 
•    Must be at least 21 years old to meet the FMCSA age requirement for commercial interstate driving.

•    Must be able to be compliant with hospital/customer credentialing requirements



 Pay range for this opportunity is $51,120.00 - $67,095.00.This position is eligible for [BONUS PARTICIPATION] OR a [INSERT COMMISSION RATE RANGE, IF APPLICABLE] commission.


Minimum pay rates offered will comply with county/city minimums, if higher than range listed.  Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.


Employees (and their families) may enroll in our company-sponsored medical, dental, vision, flexible spending, health savings account, voluntary benefits, supplemental life/AD&D plans and the company’s 401k plan. Employees are covered by an employee assistance program (also available to household members) and long-term disability. Full-Time Employees are also eligible for short-term disability.  Full-time Employees will also receive Paid Time Off (PTO) based on years of service and paid Holidays. Part-time employees working 20 or more hours receive a pro-ration of the full-time PTO allocation and paid Holidays based on their standard hourly work week. Full-Time employees are eligible for four weeks of paid parental leave. Part-time employees also receive paid parental leave, pro-rated based on their standard hourly work week.


STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

Req ID:  37941
Job Category:  Service/Technical Services

Raleigh, NC, US, 27513

Nearest Major Market: Raleigh

Job Segment: Maintenance, Facilities, Instrumentation, Field Service, Electrical, Manufacturing, Operations, Engineering