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Position Summary

Join STERIS as an IT Site Technician. This is an excellent opportunity to join a growing company while continuing to build your IT Support skills. You will be providing level one help desk support to employees onsite, building computers, setting up and supporting a variety of printers. You will also be a participate in automation projects.

*This position is onsite five days a week. 

What You'll Do as an IT Site Technician

• Receive, document, categorize, and follow up on service requests and incident reports using the appropriate tools (ticketing platform, instant messaging, voicemail, and in-person), in accordance with company policies. Refer issues to the appropriate resource when necessary.
• Prepare user workstations and technological tools: configuration, user account creation, setup of shared resources, and assignment of access rights according to defined needs.
• Provide support for PCs, Teams (IP telephony), printers, photocopiers, network access, and all other IT equipment. A solid understanding of IP addressing is required.
• Assemble, install, uninstall, clean, and inspect IT and telecommunications equipment.
• Diagnose issues by communicating with users and applying appropriate troubleshooting methods including analysis, isolation, and resolution steps, using tools such as TeamViewer.
• Identify and report any security-related issues and participate in cybersecurity prevention activities.
• Use and transport equipment, tools, and materials required for the job according to STERIS-approved installation methods.
• Contribute to writing technical procedures and documentation to support IT systems and assist end users.
• Manage inventories and procurement of office hardware and software.
• Track the lifecycle of IT equipment, warranties, contracts, and licenses, and follow up with unit managers.
• Propose and participate in the creation of data queries or scripts using appropriate software to simplify and automate recurring tasks.
• Provide general network support (WAN / LAN).
• Assist with server support and management.

The Experience, Skills and Abilities Needed

Required:

• College diploma (DEC) in information technology or a related field.
• Minimum of three (3) years of level 1 help desk experience.
• Experience in building MS Windows Servers and Desktop.
• Experience with Autopilot, MS Intune, installing drivers for a variety of printers.
• IT Help Desk experience in a manufacturing and corporate environment.

Preferred: 

• Experience installing engineering software.
• Automation experience preferred.
• Experience with automated processes in mixed environments (manufacturing + office) to ensure consistent and reliable device setup across multiple user groups.

What STERIS Offers

STERIS is a well-established global company that will invest in your long-term career growth. STERIS would not be where it is today without our incredible and talented people. That's why we share our success together by rewarding you for your hard work. Hiring people who are in it for the long haul with STERIS is our ultimate goal. We offer a comprehensive benefits package, including:

• Competitive compensation
• Annual merit raises and bonus plans
• Company vehicle, fuel, uniforms, and all necessary tools provided
• Credit card, iPhone, and laptop
• Work performed directly at our clients' sites and travel with overnight stays possible
• Travel and all related expenses paid
• Medical, vision, dental, prescription, and life insurance
• RRSP program
•  Paid time off from day one and paid vacation
• Tuition assistance and training program
• Opportunities for advancement

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