Job Title:  Field Service Representative II

Position Summary

The Field Service Representative II acts as Trusted Advisor to STERIS Customers in maintenance and procurement of medical devices and consumable products as part of a high performing team. The FSR II drives an exceptional Customer experience by providing on-site preventative maintenance, troubleshooting, repair, equipment modification and installation support on complex mechanical, electro-mechanical and electronic units in a high- stress healthcare environment (Equipment will include AV equipment, cabling, surgical lights and tables, with a focus on OR Integration equipment) The FSR II also provides superior Customer service by pro-actively interacting and communicating with Customers, and utilizes advanced technology to complete administrative requirements, aid in troubleshooting issues and improve the overall Customer experience. In addition the FSR II promotes STERIS growth through identifying and recommending products and services to Customers while exhibiting professionalism at all times.

Duties

• Perform preventive and corrective maintenance required on STERIS product lines, related product lines, and competitive equipment. This includes: disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc).
• Drive Customer satisfaction through pro-active communication and commitment to resolving Customer issues/problems expediently.
• Actively promote, support and maintain remote monitoring and diagnostic equipment.
• Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.

Required Experience

• Associate’s degree in Electronics, mechanical or similar degree, plus four (4) years of related experience (OR medical device technical experience). Degree requirement will be waived with eight (8) years’ comparable experience.
• Ability to speak English & French, required.
• Minimum 2 years experience working on STERIS brand products, preferred.
• Ability to work flexible hours, sometimes outside “normal business hours” and travel as required.
• Valid driver’s license.
• Proficiency in computers and Windows software
• General knowledge of the following: principles and methods of sterilization, steam generators, operating lights and tables, industrial controls, central processing systems, and modular transport systems.
• Strong Customer communications experience and demonstrated ability to build positive rapport and partner with a variety of Customers.