Clinical Support Representative

Position Summary

As a Clinical Support Representative at STERIS, you will assist Account Mangers by supporting Customer facing activities primarily in post-order sales support including in servicing, support of projects/installations and ORI startups within a Region. You will perform value-added services to differentiate STERIS from its competitors which includes equipment audits, EEP program utilization and/or support, and Customer in-services. You will also support the after-sale process including inventory of deliveries, post-order submittal sign-off, and in-servicing to ensure Customers have a thorough knowledge of the safe use of equipment. 

This territory covers Quebec. 

What you will do as a Clinical Support Representative

• Assist Account Mangers by supporting Customer facing activities including support of projects and installations within the territory.  
• Possess a working knowledge of STERIS products and services (clinical applications, functions, features, and benefits) and how to properly position them as viable Customer solutions.  
• Understand and effectively present technical literature and how it applies to solving the Customer needs.   
• Provide exceptional Customer service by providing support with initial use of equipment and services including onsite support and startup of video integration.  
• Act as a liaison between Service and Sales at the time of installation.  
• Play a support role in the after-sale process, including post-order submittal, OAI, planning sheet sign-off and in-servicing. 
• Develop and maintain relationships with Customers in OR, ICU (all Critical care), ED, MM, Biomed, SPD, Infection Prevention, Risk Management, Nursing staff and Surgeons/Physicians.  
• Maintain knowledge of each account’s history, contacts, and current and long-term purchase plans for designated products. 
• Identify and recognize key business opportunities and trends to appropriate team member.  
• Record Customer feedback and complaint information through the proper quality processes and channels.  
• Collaborate with internal counterparts in clinical areas, healthcare design team, corporate accounts, sales representatives, and home office support teams.  

The Experience, Skills and Abilities Needed

Required: 

• Associate’s degree  
• Bilingual in English and French
• 1-2 years of successful sales or clinical hospital experience in medical device sales 
• Ability to travel overnight up to 40% 
• Must be able to be compliant with hospital/customer credentialing requirements 

Preferred: 

• Bachelor’s degree 
• 2 years of experience in Operating Room Integration or Medical Device Reprocessing Department 
• Experience supporting functions such as Clinical Engineering or hospital IT 
• Experience in B2B sales 
• Experience in audio visual communications 

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future. 

Here is just a brief overview of what we offer: 

• Base Salary + Incentive Compensation Program 
• Company Vehicle 
• Cell Phone Stipend 
• Robust Sales Training Program 
• 3 Weeks Paid Vacation Per Year + Corporate Holidays (based on Province) 
• RRSP Matching Program 

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