Job Title: Repair Specialist
Portland, OR, US, 97206
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
Why is the Repair Specialist role crucial to our business and our Customers?
• With surgical instruments that are sharpened and working properly, surgeons can focus on the patient.
• Many of our Customers choose to utilize our mobile repair service, where we perform sharpening and repairing of their surgical instruments on site at the hospital, which means convenience for our Customers. This position oversees the daily work on the mobile repair truck and is the face of STERIS for our Customers.
This is a remote-based customer facing position. To support and service our customers in this assigned territory candidates must be based out of one of the following states: Oregon
Duties
• Assumes role as onsite lead for 1-2 other Repair Technicians by managing workflow and day to day Customer needs.
• Responsible for mentoring less experienced Repair Technicians.
• Repairs stainless surgical instrumentation.
• Responsible for Customer and account support tasks, including but not limited to, billing, quality assurance and inventory.
• Partners with Field Service Operations Manager to understand and achieve contract compliance and Customer satisfaction for
assigned accounts.
• Identifies and escalates risks and issues within Customer accounts timely and effectively.
• Collaborates with assigned team and National Asset Management team to ensure current and new account implementation is effective.
What STERIS Can Offer You
We Offer a Comprehensive Benefits Package, including:
• Growth opportunity
• Competitive pay
• Annual merit bonus and incentive plans
• Extensive hands-on training and development
• All necessary tools provided
• Medical, vision, dental and life insurance
• 401(k) with a company match
• Paid vacation time and paid holidays
• Tuition assistance
Education
Required Experience
• Minimum of 5 years relevant work experience, including a combination of 2 years surgical instrument repair and maintenance experience
• Demonstrated proficiency with operational tasks, such as coordinating, inspecting and team collaboration.
• Must have effective verbal and written communication skills.
• Must have demonstrated proficiency with Microsoft Office and other related systems and tools.
• Must be able to meet flexible schedules with occasional early/ late hours and occasional overnights
• Must be able to pass a DOT medical exam.
• Must have a valid driver’s license with an acceptable driving record.
• Must be at least 21 years old to meet the FMCSA age requirement for commercial interstate driving.
• Must maintain required vaccines.
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Pay range for this opportunity is $28.00 - $39.25.
Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.
Employees (and their families) may enroll in our company-sponsored medical, dental, vision, flexible spending, health savings account, voluntary benefits, supplemental life/AD&D plans and the company’s 401k plan. Employees are covered by an employee assistance program (also available to household members) and long-term disability. Full-Time Employees are also eligible for short-term disability. Full-time Employees will also receive Paid Time Off (PTO) based on years of service and paid Holidays. Part-time employees working 20 or more hours receive a pro-ration of the full-time PTO allocation and paid Holidays based on their standard hourly work week. Full-Time employees are eligible for four weeks of paid parental leave. Part-time employees also receive paid parental leave, pro-rated based on their standard hourly work week.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
Portland, OR, US, 97206
Nearest Major Market: Portland Oregon
Job Segment:
QA, Quality Assurance, Instrumentation, Field Service, Repair, Technology, Quality, Engineering, Manufacturing