Job Title:  Sales Coordinator

The Role

The Sales Coordinator’s primary role is to provide order management, backlog management, logistics and/or returns support for Customers and Sales associates in assigned capital equipment value stream in support of the Healthcare business.  The individual is responsible for managing orders from quote to delivery through install with direct interaction with Planning, Sales, Manufacturing, Traffic and Service to ensure fulfillment of Customer requirements.  The Sales Coordinator will support on-going business operation of Sales associates, ensure requests are met and quality targets are reached and sustained.

This position is a hybrid schedule after training! Tuesdays and Wednesdays in the office, and Monday, Thursday, and Friday working remotely. 

What You Will Do

• STERIS liaison for capital equipment business requiring a high level of attention, initiative and follow up
• Responsible for order and backlog management, including resolving hold issues, and/or logistics coordination through install
• Ensure all actions are completed in accordance with department policies and procedures
• Facilitate the order process for new Customers by completing and submitting credit applications and requests for account setup
• Review and validate information on purchase orders utilizing the contract review process
• Accurately and efficiently record pertinent information into Oracle order management system
• Review and prepare special billing documentation
• Manage Customer capital and consumables order backlog with daily review and management of scheduled ship dates, investigation and resolution of credit process holds as well as order changes to ensure Customer expectations are met; required to run reports related to the overall management of orders
• Manage scheduled holds report to the 14-day validation process

What You Will Do - cont'd

• Coordinate product shipment from various plant and vendor locations to designated delivery point
• Perform Shipment Validation Call to ensure Customer is ready to accept equipment and Customer requirements and expectations are met
• Complete the Delivery Validation Call to ensure the details listed on the delivery form are accurate
• Collaborate with Sales, Planning, Credit, Customer Service Management, Logistics and the Customer to resolve outstanding order management issues
• Process and/or revise quotations to ensure GPO contract requirements are met

What You Need To Be Successful

• 1 to 2 years business experience with direct contact with Customers, Vendors and Sales
• High School Diploma or GED

What Will Help You

• Bachelor’s degree in business or business discipline preferred
• 1 to 2 years project management experience preferred

Skills Required for Success

• Strong decision-making skills; understands how decisions impact the Customer and the Company
• Ability to lead and influence a cross-functional team and operate in a highly complex environment
• Strong analytical and problem-solving capabilities
• Must demonstrate a high level of professionalism and integrity
• Excellent communication skills – written, verbal and presentation
• Ability to handle multiple demands from many people and prioritize effectively
• Ability to maintain composure under pressure and demonstrate a “can do” attitude
• Teamwork
• Self-starter

What STERIS Offers

The opportunity to join a company that will invest in you for the long-term. STERIS couldn’t be where it is today without our incredible people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing competitive salaries, healthcare benefits, tuition assistance, paid-time off, holidays, matching 401(k), annual merit, and incentive plans.  Join us and help write our next chapter. #LI-EK1