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Job Title:  Senior Business Analyst

Req ID:  20490
Job Category:  Service/Technical Services
Country/Region:  US
State:  OH
City:  Mentor
Zip:  44060

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary:

As a Senior Business Analyst, you will be a part of our Service Operations team and will be responsible for driving insightful analytics and action-based reporting that measures business performance, and for recommending improvement areas for the service organization. This team supports our field service teams through continuously striving for improved processes and developing the infrastructure for quality, error-free reporting. You will lead the development of operational and financial dashboards, quarterly business reviews, optimized service territories, and sales force effectiveness metrics.  You will manage the development of key projects and automated process improvements, and will also provide and present executive and district business reviews. 

What You Will Do:
  • Lead the development of applications and technology based solutions that streamline, mistake proof and measure the effectiveness of key business processes
  • Lead the development of key business (Customer and Operational Effectiveness) metrics through an in-depth understanding and liaison with cross-functional managers/members of the Service and Information Technology organizations.  In addition, provide management with recommendations based on in-depth analysis.
  • Create and manage Contract Dashboards for business information needs (Best-in-Class) providing management line of sight for contract renewal, warranty conversion business
  • Create and manage Quality Dashboards providing Service Engineering, Service Operations & Marketing / Product management insight into Customer’s Service Experience and cost improvement opportunities 
  • Write queries using SQL query language used by IT to build 360 reports
  • Define data documents outlining Service requirements for IT
  • Scope and utilize Tableau to create reporting and conduct analysis
What You Need to be Successful:
  • Bachelor's degree and 5+ years of relevant Business/ Data Analysis experience; 10+ years of direct relevant experience will be considered, in lieu of a degree.
  • 3+ years’ experience in Big Data required
  • 2+ years of development experience in Tableau strongly preferred
  • Advanced Excel, Access and PowerPoint skills required
  • Basic SQL & Query writing skills
  • Experience producing quarterly business reviews, developing business process metrics and KPI’s, and designing dashboards
  • Strong business acumen with advanced analytical and problem-solving skills
  • Demonstrated ability to interact with all levels of management


Offering You in Return:

The opportunity to join a company that will invest in you for the long-term. STERIS wouldn’t be where it is today without our incredible people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing competitive salaries, healthcare benefits, tuition assistance, paid-time off, holidays, matching 401(k), annual merit, and incentive plans.  Join us and help write our next chapter.


STERIS is a $3B, publicly traded (NYSE: STE) organization with approximately 12,000 associates worldwide and operates in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Nearest Major Market: Cleveland
Nearest Secondary Market: Akron

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