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Job Title:  Field Clinical Specialist

Req ID:  25861
Job Category:  Clinical Support, Operations & Education

Open, CA, US, 12345

Description: 

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Field Clinical Specialist will assist the sales team by providing technical, educational, and procedural support to medical professionals related to the use of therapeutic devices and technology in gastroenterology, pulmonology and related departments.  Responsible for supporting new and existing Customers through procedural case support and staff in-service education.

Duties

Technical Support

  • Provide procedural support to Customers in a timely manner.
  • Complete pre-call management planning including but not limited to coordinating with Customers directly via phone, email, or other means
  • Oversee technical use of devices before / during the procedure by providing guidance to staff and physician

Procedural / Education Support

  • Represent STERIS Endoscopy during procedural cases by assuring all necessary equipment and products are prepped and ready for the procedure
  • Provide on-site support related to the use of the STERIS Endoscopy devices and equipment (especially where there are new users of our products)
  • Educate and train, monitor and evaluate hospital personnel (excluding physicians) on technical matters relating to our products and equipment
  • Conduct one-on-one training sessions, in-service educational programs and simulations
  • Participate in hands-on events on an as needed basis

Sales Support

  • Complete necessary documentation post case by logging observed case specifics, interactions and other pertinent information and provide a summary to the Product Specialist, Regional Sales Manager, direct manager and Product Manager on a regular basis or enter into company CRM
  • Report complaints in compliance with STERIS policies and procedures
  • Before, during and following cases, refer any additional contact information regarding potential new Customers to the appropriate Product Specialist
  • Assignments include occasional attendance and national and regional conferences where hands-on support may be needed
  • Develop collaborative, productive relationships with physicians and hospital staff in all accounts.  
  • Ensure all accounts receive the highest level of Customer satisfaction
  • Respect patient privacy and Customer account integrity

Training 

  • Complete and remain current on all relevant training and clinical education around the STERIS Endoscopy devices

Education Degree

Bachelor's Degree

Required Experience

  

 

  • Bachelor’s degree in Healthcare, Life Sciences or related discipline; RN preferred 
  • Minimum of 7 years practical experience working in hospital operating room and/or surgery center
  • Exceptional communicator and relationship builder
  • Medical device training or background 
  • Clinical knowledge or experience related to the disease states or conditions
  • Ability to learn and communicate technical aspects of the devices and equipment
  • Sufficient technical competency must exist to perform basic troubleshooting per equipment user manuals and device instructions for use
  • Ability to learn and communicate anatomical knowledge of the GI tract and central airway
  • Effective communication skills
  • High sense of urgency and drive to meet objectives and take care of Customer needs
  • Demonstrated ability to collaborate in a team approach to the Customer

 

STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.  

Req ID:  25861
Job Category:  Clinical Support, Operations & Education

Open, CA, US, 12345


Nearest Major Market: Albany

Job Segment: Clinic, Gastroenterology, Medical, Surgery, Product Manager, Healthcare, Operations