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Job Title:  Surgical Support Representative

Req ID:  17175
Job Category:  Service/Technical Services
Country:  US
State:  NE
City:  Omaha
Zip:  68107
Description: 

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

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Position Summary

Provide post-installation, on-site technical customer support on all operating room integration equipment (light, tables, video

technology). Supports customer use of equipment, may perform first tier troubleshooting and resolution of issues, and minor

equipment modifications on all integration equipment serviced by STERIS. Provide exceptional customer service to hospital staff,

supporting their use of the equipment in a professional and knowledgeable basis. Complete administrative requirements as

required.

Duties

1. Provide post-installation, on-site technical support of Operating Room Integration product lines. Assist hospital operating

room staff in basic maintenance and ongoing use of hospital-owned STERIS integration equipment. Is an extension of the

local Sales team for a defined amount of time, and will escalate service or account issues appropriately to the Field

Service Representative or Account Manager assigned to the hospital.

2. Coordinate with Installers, Field Service Representatives and Account Managers for supplies and/or assistance as

needed.

3. Service customers by providing on-site support in the operating room. Will manage and monitor the use of the OR

equipment. Will be assigned to one account and will be on-site daily for a defined period established by the sales team.

4. May provide support during the installation of OR Integration equipment. Will serve a supporting role, and will be expected

to become familiar with that particular hospital’s equipment and OR set up.

5. Perform administrative duties as assigned to ensure effective planning, utilization, and required paperwork completion.

6. Develop and maintain effective, communicative relationships with customers, managers, support functions and the sales

organization Maintains courteous and professional demeanor when working with customers, contractors, management,

and fellow employees.

7. Respond to routine customer and sales questions regarding equipment operation and performance. At the RM discretion,

provide on-site support to the sales organization, limited to identifying opportunities and post-installation use of

equipment.

8. Must learn and use proper operating room and hospital protocols while on-site. Must abide by all STERIS and Customer

Health & Safety protocols and procedures.

9. Provide solutions to customers to enhance sales and growth in the field through effective positioning of STERIS products

and services, identifying opportunities, and passing leads to management and sales.

Duties - cont'd
Education Degree
    Required Experience

    Education/Experience Requirements:

    1. High School Diploma or equivalent required. Completion of associate degree program in computer science, electronics, or

    audio/visual communications strongly preferred. Upon hire, successful completion of product specific training modules is

    required.

    2. Associates degree in electronics, mechanical or similar discipline, plus one (1) to three (3) years of related experience

    strongly preferred.

    Skills and/or business competencies:

    1. Position requires lifting (up to 50 lbs.), bending, squatting, sitting, standing, and twisting.

    2. Will work in the following environments, at times during surgical procedures: hospitals, operating rooms, and surgi-centers.

    May be subject to customer drug testing or background check, Operating Room protocol training, customer specific safety

    training, or customer SOP training.

    3. Work in and around hospital personnel, sensitive medical equipment and patients, experience with proper operating room

    and hospital protocols and procedures.

    4. Excellent knowledge of personal computers, audio/video technology, video cabling, networking. Technology integration

    experience preferred.

    5. General knowledge of the following: Knowledge of IT, networking & video.

    6. Demonstrated ability to troubleshoot situations and determine solution.

    7. Excellent, polished customer interaction. Ability to communicate professionally with customers.

    8. Energetic with a desire to learn and develop new skills.

     

    STERIS is a $2B+, publicly traded (NYSE: STE) organization with approximately 12,000 associates worldwide and operates in more than 100 countries.

    If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

    STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

    The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.


    Nearest Major Market: Omaha
    Nearest Secondary Market: Council Bluffs

    Job Segment: Medical, Surgery, Computer Science, Customer Service Representative, Inspector, Healthcare, Technology, Customer Service, Quality