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Job Title:  District Service Manager - Omaha, NE

Req ID:  31718
Job Category:  Service/Technical Services

Omaha, NE, US, 68102


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.


Our Healthcare Customers are federally mandated (by Center for Medicare & Medicaid Services or CMS) requiring vendors to have the COVID-19 vaccination or an approved exemption.  There are select Customers who do not accept any exceptions. Unvaccinated Associates may be excluded from working at a Customer site, require routine testing with an approved exemption (if accepted by the Customer) or have limited Customer access impacting their ability to remain employed. Additionally, we may be required to meet state mandates on COVID-19 vaccination, exemptions and/or booster requirements. This position is a Customer-facing role that falls under a state or CMS mandate.

Position Summary

As a strategic field-based leader, you will lead a region of skilled healthcare equipment technicians with average revenue of $5.5M.  The ideal candidate drives Customer solution-focused practices that achieve business growth through industry leading service talent.  This is a critical role in driving Customer retention and business growth through collaboration with sales, install, engineering and other business unit stakeholders.  You will utilize your leadership and exceptional change management skills to ensure current objectives are met while positioning your Customer and our teams for future success.


As a STERIS leader, you are a talent champion in attracting, developing and engaging teams to build Customer trust, achieve performance targets and navigate changing priorities.  This role requires proven coaching and performance management competencies that empower employees to do their best work and support change initiatives to drive optimum outcomes. You will be responsible for results for a district including full Customer satisfaction, engagement, profit & loss, risk management and related metrics.

Required Experience

  • Bachelor’s degree, and 6 years of experience including 2 years leading teams; In lieu of degree, 14 years relevant work experience including relevant leadership experience (includes military leadership roles).
  • Demonstrated knowledge in resource planning, managing employee performance and basic P&L/budget reporting.
  • Exceptional written and verbal communication skills.
  • Ability travel up to 40%, including overnight to attend Customer meetings and support team development
  • Proficient in Word, Excel, Outlook, intranet) and strong competency in learning & supporting teams with new technology tools (Apps, SharePoint)
  • Valid driver’s license

Preferred Experience

  • Experience (managing virtually) leading field teams   
  • Continuous Improvement training or proven results.
  • Strong business acumen, and related experience in data analysis, budget management and change management

STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.


If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.


STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  31718
Job Category:  Service/Technical Services

Omaha, NE, US, 68102

Nearest Major Market: Omaha
Nearest Secondary Market: Council Bluffs

Job Segment: District Manager, Service Manager, Change Management, Developer, Medicaid, Management, Customer Service, Technology, Healthcare