Job Title: Manager of Field Operations
Noblesville, IN, US, 46062
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Our Healthcare Customers are federally mandated (by Center for Medicare & Medicaid Services or CMS) requiring vendors to have the COVID-19 vaccination or an approved exemption. There are select Customers who do not accept any exceptions. Unvaccinated Associates may be excluded from working at a Customer site, require routine testing with an approved exemption (if accepted by the Customer) or have limited Customer access impacting their ability to remain employed. Additionally, we may be required to meet state mandates on COVID-19 vaccination, exemptions and/or booster requirements. This position is a Customer-facing role that falls under a state or CMS mandate.
Position Summary
This role will be a hands-on operational leader within the Service Operations division. Will have an average total headcount of 7-15 direct reports that provide on-site surgical instrument repair and cleaning.
This role will have 100% field based presence, with overnight travel up to 50%, based on size of territory.
Duties
• This role travels daily between multiple teams in assigned territory.
• This role will be responsible for employee coaching, as well as Customer relationship management.
• Will have full accountability for Customer consultation and contract compliance, as well as people leadership and associated processes, such as but not limited to performance management, development, training, and engagement.
Education
Required Experience
• Must have 7 years relevant work experience, including demonstrated skills in surgical instrument repair, leading others, experience in Customer Service/ Sales environment with frequent Customer contact and daily operational/ support actives.
• Strong conflict management skills required.
• Must have strong verbal and written communication skills
• Strong Microsoft experience required
• Must be 21 years old to meet FMCSA requirements for commercial driving.
• Must have a valid driver’s license with an acceptable driving record.
• Must be able to pass a DOT medical exam.
• Must maintain required vaccines.
IND123
STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics. We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.
If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.
Noblesville, IN, US, 46062
Nearest Major Market: Indianapolis
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