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Job Title:  Senior Manager, Multi-Site

Req ID:  21680
Job Category:  Clinical Support, Operations & Education
Country/Region:  US
State:  LA
City:  New Orleans
Zip:  70032
Description: 

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Oversees the management and facilitates production and quality within both multiple onsite and offsite reprocessing centers (ORC’s). Ensures Customer expectations are met by pro-actively managing activities and complying with contractual obligations. Provides on-site support, training and communication to sterile processing department management and personnel. Ensures proper operational processes are followed by all members of the team in conjunction with the standards set forth by the Department of Health, TJC, DNV, OSHA, CDC, AAMI and AORN.

Duties

LEADERSHIP

  • Ability to motivate and manage a leadership team to provide excellent day-to-day service to support the operations of multiple healthcare sterile processing departments both on and off site and ensure deliver of the overall target and business plan
  • Possesses the ability to identify opportunities to provide additional services by building and maintaining strong Customer relations and ensures the satisfaction of Customer deliverables
  • Determine the appropriate staff mix for multiple departments at multiple sites and properly aligns staff with fluctuating demand and ensures leadership team possesses this same ability
  • Motivational leader that possesses the ability to build and maintain Employee Engagement and instill a culture of safety and retention

CUSTOMERS

  • Build a web of influence with decision makers at the highest level of the organization
  • Ensure delivery of Customer Key Performance Indicators (KPI’s)
  • Resolve Customer issues in a timely and efficient manner by discovering the root causes of problems and processes and develops a plan with measurable outcomes to track progress
  • Leads the resolution of Customer issues in a timely and efficient manner by discovering the root causes of problems and processes and develops a plan with measurable outcomes to track progress. Brings in additional support as needed to resolve Customer concerns.
  • Demonstrates comprehensive understanding of the contract(s) and maintains strong relationships to ensure a high-quality product is provided in relation to contractual scope
  • Identify opportunities to provide additional services by building and maintaining strong Customer relations and ensures the satisfaction of Customer deliverables
Duties - cont'd

OPERATIONS/PROCESSES

  • Demonstrates understanding of the Instrument Processing Division’s processes and the ability to manage, train and implement in multiple sites and the ORC while focusing on continuous improvement
  • Develops and enforces the implementation of policies, new processes, procedures, product conversions, new services, and programs in conjunction with the contract and STERIS to improve Customer service
  • Possesses the ability to effectively manage a P&L with a large budget and can drive down costs each year through staff development and continuous improvement
  • Uses Non-conformance documentation to identify areas of deficiencies and creates Corrective action plans to manage improvement
  • Ability to effectively translate and implement business strategy

 

 

IND123

Education Degree
Bachelor's Degree
Required Experience
  • Must have a Bachelors Degree and 12+ years of relevant experience with 7+ years leadership experience in a manufacturing or related industry
  • Must have good working knowledge of Microsoft Office applications (4+ Years)
  • Must have experience in process management and quality control (7+ Years)
  • Active certification in sterile processing/central sterile via CBSPD or IAHCSMM required. If not certified at point of hire, it must be obtained within 12 months of hire
  • Must be proficient in project management and strategic thinking.
  • Effective negotiating and influencing skills.
  • Strong analytical skills with advanced knowledge of Microsoft Office applications. Must be capable of learning additional software as required.
  • Must possess excellent verbal and written communication skills.
  • Excellent multi-tasking, priority setting capabilities.
  • Must possess solid managerial, analytical, organizational skills and financial acumen. 
  • Must have solid understanding and leadership experience in Lean Manufacturing.
  • Proven ability to recruit, train, and motivate personnel to balance staffing strength with profitability and growth.

 

STERIS is a $3B, publicly traded (NYSE: STE) organization with approximately 12,000 associates worldwide and operates in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.


Nearest Major Market: New Orleans

Job Segment: Medical, Sterile Processing, Manager, Inspector, QC, Healthcare, Management, Quality