Job Title:  Field Service Technician

Req ID:  42937
Job Category:  Service/Technical Services

New Haven, CT, US, 06501


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Field Service Representative for Life Sciences acts as Trusted Advisor to STERIS Customers in maintenance and procurement of medical devices and consumable products as part of a high performing team. The FSR drives an exceptional Customer experience by providing on-site preventative maintenance, troubleshooting, repair, equipment modification and installation support on complex mechanical, electro-mechanical and electronic units in a high stress healthcare environment. 


This is a remote based, customer facing position. To support and service our customers in this assigned territory candidates must be based out of one of the following states: New York. 


  • Drive Customer satisfaction through pro-active communication and commitment to resolving Customer’s issues/problems expediently. 

  • Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner.

  • Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components. 

  • Ensure a positive Customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, etc. Perform minor installations as required. 

  • Maintain a working relationship with the District Service Manager to advise of activity/changes related to sales opportunities in assigned territory.

  • Increase company growth through identifying sales opportunities and recommending STERIS products/services to Customers. Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites.

  • Respond to routine Customer and sales questions regarding equipment operation and performance. At the District Service Manager’s discretion, provide on-site support to the sales organization, limited to identifying opportunities, sizing, and utility requirements. 

Required Experience

  • Associate or Bachelor degree in electronics, mechanical or similar discipline, plus one to two years of related experience strongly preferred. 

  • High School Diploma or GED with minimally two years’ relevant experience required. 

  • Valid driver’s license.

  • Excellent interpersonal and Customer communication skills.

  • Strong technical and troubleshooting skills (including internet applications and Microsoft products).

  • The Scientific Division requires general knowledge of GMPs (Good Manufacturing Practices) and GLPs (Good Laboratory Practices).

  • Ability to work flexible hours, sometimes outside “normal business hours” and travel as required. Must live within 50 miles of center of territory.

  • Must be able to lift up to 25 pounds at times and push wheeled transporters up to about 50 pounds.

  • Must be able to be compliant with hospital/customer credentialing requirements.

What We Offer

  • Competitive Salary

  • Annual merit bonus and incentive plans

  • Extensive hands on training and development

  • Career progression path within STERIS

  • Company car, gas card, corporate card, laptop and cell phone provided

  • Medical, vision, dental, life insurance, 401(k) with a company match, tuition assistance, and paid vacation time and paid holidays

 Pay range for this opportunity is [[$52,000]] - [[$69,250]].


Minimum pay rates offered will comply with county/city minimums, if higher than range listed.  Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.


STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention.  WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.


If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.


STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.


The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  42937
Job Category:  Service/Technical Services

New Haven, CT, US, 06501

Nearest Major Market: New Haven
Nearest Secondary Market: Hartford

Job Segment: Maintenance, Infection Control, Outside Sales, Medical Device, Laboratory, Manufacturing, Healthcare, Sales, Science