Job Title:  Operations Manager

HOW YOU CAN MAKE A DIFFERENCE

 
About Us
At STERIS Instrument Processing we are the believed experts in surgical instrument sterilisation. We offer on and offsite re-processing, alongside reliable instrument maintenance solutions. Our diverse and talented teams use cutting edge technology to ensure that the highest quality of infection prevention is delivered to our customers. 
We are currently recruiting for an Operations Manager vacancy. This is an excellent opportunity to join the business at a management level and play a key part in the delivery of a world class service with plenty of career progression opportunity.

About You
Do you want to spend your working time making a difference in the world around you? Are you passionate about helping our incredible national health service make a difference? Do you care about keeping vulnerable patients safe? If so, then a career with STERIS Instrument Processing could be a great fit for you.

Working Pattern

Full-time, 37.5 hrs per week on Monday-Friday at 8:00-16:00. Flexible working is required for evenings and weekends if needed. 

What is involved?

• Plan and manage staffing levels and work schedules to accommodate work volume changes and minimise overtime. 
• Conduct GEMBA walks and 5S audits to ensure lean practices and continuous improvement.
• Oversee and ensure compliance with SynergyTrak procedures and other regulatory standards like QMS, HTM 01-01, and MDR.
• Monitor and analyse Key Performance Indicators (KPIs) such as defects, sickness, overtime, and quality, using IT tools to track and achieve targets.
• Coordinate with engineering and suppliers to manage preventive maintenance and ensure timely completion of monthly testing.
• Prepare for and manage audits, addressing non-conformities and handling customer complaints effectively.
• Implement training programs and collaborate with site trainers to maintain staff competency and development.
• Participate in Health & Safety committee meetings, report incidents and near misses, and ensure provision of First Aid and fire warden resources.
• Enforce HR policies, manage employee well-being, handle absences, and conduct investigations as needed.
• Promote Lean awareness across the team and ensure continuous improvement in safety, quality, delivery, and cost (SQDC) metrics.

What is in it for you?

• A diverse and people-centric culture 
• 25 days annual leave plus 8 bank holidays 
• Access to Employee Assistance Programme
• Eligibility to participate in the Company’s Health Cash Plan (reimbursement for everyday medical expenses)
• If you have previous experience leading an operations/service delivery team or similar within a healthcare environment, we would love to hear from you! We are a committed equal opportunity employer and encourage applications from all backgrounds. We cannot wait to meet you!   

Required Experience

• Strong attention to detail
• Excellent interpersonal skills
• Empathetic and understanding toward staff
• Reliable and dependable
• Results-driven with a focus on KPIs and targets
• Highly organised
• Self-motivated and proactive
• Customer-focused
• Able to foster staff engagement and morale
• Comfortable meeting with customers and handling client relations
• Willing to receive a hepatitis B vaccination

Preferred Experience

• Experience in operations management or within the medical devices industry. 

For more information about us, please visit our STERIS Instrument Processing website: https://www.steris-ims.co.uk/
 
 
STERIS plc provides employment and advancement opportunities without regard to age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion/belief, sex (gender), sexual orientation or any other legally protected characteristic as defined by UK employment law. The Company bases all employment decisions on merit, qualifications, skills, and abilities with the intention that the best candidate is selected for each position.