Job Title: Certification Technician I

Req ID: 36334

Job Category: Service/Technical Services

Needham, MA, US, 02114

Description:

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Our Healthcare Customers are federally mandated (by Center for Medicare & Medicaid Services or CMS) requiring vendors to have the COVID-19 vaccination or an approved exemption. There are select Customers who do not accept any exceptions. Unvaccinated Associates may be excluded from working at a Customer site, require routine testing with an approved exemption (if accepted by the Customer) or have limited Customer access impacting their ability to remain employed. Additionally, we may be required to meet state mandates on COVID-19 vaccination, exemptions and/or booster requirements. This position is a Customer-facing role that falls under a state or CMS mandate.

Position Summary

After spending six to nine months in the field with senior technicians and successfully completing a training class, a Certification Technician I independently tests a wide variety of HEPA-filtered devices such as biological safety cabinets and chemical fume hoods at Customer sites. Responsibilities include effectively communicating results and ensuring Customer satisfaction. This position also supports cleanroom certification projects working under the supervision of a senior technician.

This is a remote based customer facing position. To support and service our customers in this assigned territory candidates must be based out the following state: Massachusetts

Duties

Performs routine certification and repairs of devices that contain HEPA filters and cleanrooms at Customer sites. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, and adjusting/calibrating by using standard and specialized tools and test equipment. (20-40%)
May perform specialty work such as ASHRAE 110 fume hood testing, National Sanitation Foundation (NSF) accredited certifications, VHP® room decontamination, Environmental Monitoring (EM), or compressed air testing upon successful completion of optional internal or external training classes. (0-20%)
Utilizes computer technology to record and upload testing data preferably while at the Customer site. Performs administrative duties promptly as assigned. (10%)
Follows Customer protocols when entering and exiting facilities and abides by all STERIS and Customer Health & Safety procedures. Acts as a positive ambassador for STERIS at Customer sites. (10%)
Ensures Customer satisfaction through proactive communication and commitment to resolving Customer issues and answering questions. (10%)
Communicates regularly with lead technicians, dispatch, and management regarding any changes to the expected schedule and outcomes of service visits at Customer sites. (10%)
Maintains and is responsible for personal tool and testing equipment inventory. (10%)
Identifies potential business growth opportunities and communicates leads to management and sales. (10%)

Required Experience

Highschool Diploma / GED required; Associates, Vocational/Trade degree preferred
Minimum 1-2 years of experience in a Customer facing position
Safety mindset
Strong communication skills
Technical aptitude
Troubleshooting and problem-solving skills
Proficiency with computers and Windows software
Organizational skills
Ability to work well independently and in team environments
Good driving record and valid license

What We Offer

Competitive Salary
Annual merit bonus and incentive plans
Medical, vision, prescription, dental and life insurance
401(k) with a company match
Paid time off that accrues from day one and paid holidays
Extensive service training and coaching program
Tuition assistance
Opportunities for advancement

STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics. We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.