Director, Professional Services
Nashville, TN, US, 37203
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
What you will do as Director, Professional Services
- Deliver consultative expertise to optimize ambulatory surgery and alternate care operations, guiding Customers on improvements and long‑term strategies.
- Conduct comprehensive assessments of clinical workflows, financial performance, operational efficiency, and leadership effectiveness to identify improvement opportunities.
- Lead the design and development of large‑scale Customer solutions aligned with STERIS strategic objectives.
- Support STERIS sales, Strategic Accounts, and Corporate Accounts teams as the ambulatory surgery subject matter expert to enhance Customer confidence and drive revenue growth.
- Advise equity owners and Customer leadership on high‑impact financial and operational decisions, including proformas, budgets, and strategic planning.
- Strengthen STERIS competitive positioning by providing expert insight on opportunities, product gaps, and solution recommendations for high‑value projects.
- Contribute to contract negotiations and proposal development, ensuring solutions meet both Customer goals and STERIS business objectives.
- Develop tools, methodologies, and best practices that increase consulting effectiveness and Customer value.
- Provide expertise to internal teams, including R&D and business units, on industry trends, product needs, and operational opportunities within ambulatory surgery.
- Maintain deep, current knowledge of ambulatory surgery regulations, accreditation standards, workflow design, sterile processing, reprocessing practices, and industry technologies.
- Represent STERIS as an industry thought leader through speaking engagements, publications, and participation in national and regional forums.
- Lead and manage operational, business, and clinical assessments for ambulatory Customers from planning through accreditation readiness.
The Knowledge, Skills, and Experience Required
Required
- Bachelor’s degree from an accredited university or college and 10+ years of experience working with Customers in the healthcare sector and/or tertiary care hospitals, or High School Diploma with 15+ years of experience working with Customers in the healthcare sector and/or tertiary care hospitals.
- Minimum 5 years in a Sterile Processing or Perioperative leadership position and/or Sterile Processing or Perioperative consulting position with process improvement experience.
- Strong leadership abilities to manage professional level consultants while driving strategic and tactical plans.
- Able to effectively forecast and manage to departmental budget.
Preferred
- Master's degree
- Sound business acumen in making strategic decisions based on situational data, observations and analysis.
- Experience working in Lean and continuous improvement environments.
- 10+ years in healthcare and sterile processing
- 5+ years in lean methology and process improvement
- 5+ years in manufacturing and/or process-oriented management
Pay range for this opportunity is $141,737.50 - $183,425.00. This position is eligible for bonus participation.
Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.
STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits
Open until position is filled.
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com.
If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.
Nashville, TN, US, 37203
Nearest Major Market: Nashville
Job Segment:
Infection Control, Sterile Processing, Consulting, Patient Care, Inspector, Healthcare, Technology, Quality