Job Title:  Territory Manager

Position Summary

The key objective of this role is to support the STERIS Endoscopy division in achieving sales targets, goals and objectives; to aid in the achievement of customer satisfaction and business growth through focused business planning; and to support customers with clinical expertise to enable optimal patient outcomes. 

Responsibilities

1. Develop and implement territory sales plans to achieve sales targets and business objectives.
2. 
Build and maintain strong relationships with KOLs and all other clinical and non-clinical stakeholders within the territory.

3. 
Conduct product demonstrations and presentations to educate healthcare providers on the benefits of the STERIS Endoscopy products.

4. 
Keep up to date with industry trends, market conditions, and competitive landscape to identify new business opportunities and drive growth.

5. Collaborate with internal teams such as marketing, customer service, and clinical support to ensure successful product launches and effective customer support.
6. Analyse sales data and market insights to make informed decisions and adjust sales strategies as needed.
7. Meet or exceed sales quota and achieve other key performance indicators as established by the company.
8. 
Travel as necessary within specific geographic territory to optimize STERIS Endoscopy product exposure and penetration.  Travel should be in conjunction with established call activity, account management functions, achieving current sales objectives and developing new opportunities for the STERIS Endoscopy product portfolio.

9. Established contact person for hospital management, purchasing department and hospital staff as it relates to STERIS Endoscopy business.

10. Participate in planning and implementing the marketing and sales strategy.

11. Collaborate with National Sales Manager on annual sales forecast, business plan development, for increasing revenue within territory.

12. 
Interact with other departments in the organisation to ensure proper handling of Customer requirements.  This includes but is not limited to Sales Leadership Team, Marketing, Operations, Projects, Customer Service and Technical Service.

13. 
Troubleshoot and evaluate all product reliability issues in assigned territory. Product issues must be reported through the approved channel for rapid response initiation, and communication with the Customer account maintained until resolution. 

14. Maintain accurate correspondence, Customer account records, Customer database and sales pipeline (inclusive of sales forecasting and market intelligence) within the Corporate CRM.

Requirements

• Bachelor’s degree within the healthcare sector-desirable

• 1.    Must have excellent interpersonal written and verbal communication skills. 
  2.    Must be able to travel a minimum of 50%. 
  3.    Prior field sales or management experience required.
  4.    2 – 5 years sales experience with business-to-business sales or equivalent experience. 
  5.    Medical device sales highly preferred. 

  
  Personal Principles:
  •    Achieves established goals; driven to succeed
  •    Takes responsibility for own actions
  •    Works to do what’s right; trustworthy, open, and honest
  •    Demonstrates a fiscally responsible approach to running territory or region
  Customer Service Attributes:
  •    Displays courtesy and sensitivity in resolving difficult or emotional customer situations
  •    Exhibits good listening and comprehension skills
  •    Strives for ‘win-win’ solutions to problems/opportunities
  Teamwork Attributes:
  •    Asks for help when needed
  •    Listens to and values feedback, shares opinions with team members
  •    Participates actively and enthusiastically in team/group discussions
  •    Respectful of, and actively solicits, team member opinions.