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Job Title:  Senior Field Service Engineer

Req ID:  25027
Job Category:  Service/Technical Services

Mumbai, MH, IN, 400602

Description: 

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Should be responsible for monitoring and evaluating customer needs, to ensure that high levels of customer services are always provided. Should look to find new ways to deliver better service and track teams’ performance on a regular basis.

Duties

  1. Perform administrative duties to ensure effective planning and the required documentation.  This includes but is not limited to:  plan daily and weekly schedule for self and for the team to achieve optimum utilization.
  1. Ensuring an accurate record of daily operations and key performance indicators, and checking that sufficient resources are available to meet the servicing requirements.
  2. Manage the region to achieve target revenue generation by maintaining service department efficiently.
  3. Administer check lists, service requests, contracts, instructions, warrantees, and schedules to ensure service personnel comply with established service procedures.
  4. Manage and maintain computerized service requests (CRM) to track service operations and close completed tickets.
  5. Maintain and build a very good working relationship with the Customers, Service team members, Service Manager, and Sales Team and advice on the activities and changes related to sales opportunities in the territory.
  6. Develop and maintain effective, communicative relationships with customers, managers, support functions and the sales and dealer organization.  Communicate activities to customers related to scheduling Preventative Maintenance and estimated time of arrival for unscheduled work.  Utilize provided product and industry knowledge to assure customer’s expectations of service are exceeded.  Actively seek continuing education opportunities to reinforce and support STERIS overall Sales & Service strategies.

Duties - cont'd

8.    Supporting dealers in response to customer and sales questions regarding equipment operation and performance. 

9.    Monitor compliance with regulations and policy within the team.

10.  Perform preventive and corrective maintenance required on STERIS and related product lines. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e.,  schematics, diagrams, technical manuals, etc.).

11.    Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components. 

12.    Travel within region and PAN India when required to perform the job functions listed above.  13.   Other duties as assigned.

Education Degree

  • Vocational/Technical in Electronics or Electrical Engineering

Required Experience

Has minimum of 5 years’ experience in a related field of work with technical training experience.

General knowledge of the following: Washers & Decontamination products. Principles and Methods of Sterilization. Steam Generators, Operating Theatre Surgical Lights and Surgical Tables. Industrial Controls, Central Processing Systems and Modular Transport Systems.

Takes supervisory responsibilities.

Preferred Experience

Working Conditions

Position requires lifting (up to 110 lbs.), bending, squatting, sitting, standing, and twisting.  Must travel to customer sites that include, but are not limited to hospitals, operating rooms, laboratories, surgi-centers, pharmaceutical production facilities, animal research centers, and possibly morgues.  May be subject to customer drug testing, customer specific safety training, or customer SOP training.  Flexible scheduling may be required to accommodate customer needs.

Skills

Education/License Requirements

  1. Engineering Degree/Diploma or its equivalent or attended mechanical, electrical, or electronic technical training preferred.
  2. Should have basic skills of computer, email, MS office, etc.
  3. Able to communicate effectively in English and one of the major Indian Language.

 

STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.  

Req ID:  25027
Job Category:  Service/Technical Services

Mumbai, MH, IN, 400602


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