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Job Title:  Field Service Technician - Floater

Req ID:  14627
Job Category:  Service/Technical Services
Country/Region:  CA
State:  QC
City:  Montreal
Zip:  H1A 0A2
Description: 

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

What you will do:

At STERIS, our Field Service Technicians act as the face of our company by ensuring top-notch service for our customers. In this field-based, customer-facing role, you will travel to hospital and surgical facilities to maintain, troubleshoot, service, and provide calibration and installation support for steam sterilizers, medical equipment washers and other STERIS products as needed. In addition, you will be responsible for building positive relationships with customers and colleagues, as well as completing necessary administrative tasks.

  • Drive Customer satisfaction through pro-active communication and commitment to resolving Customer’s issues/problems expediently. 
  • Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
  • Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components. 
  • Ensure a positive Customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, etc. Perform minor installations as required. 
  • Establish and maintain effective, communicative relationships with Customers, managers, support functions and the sales organization. 
  • Increase company growth through identifying sales opportunities and recommending STERIS products/services to Customers. Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites.
  • Other duties as assigned.
What you need to be successful:
  • Have a flexible and open schedule that allows you to travel extensively. Often to remote areas.
  • High school diploma or GED with 2+ years of relevant experience required. 
  • Associate’s or bachelor’s degree in electronics, mechanics or a similar discipline, plus 1+ year(s) of related experience, is strongly preferred. 
  • Transferable skills for this role include mechanical (large military/agricultural equipment, appliances or vehicles), plumbing, HVAC, electrical, building maintenance and other similar field service repair work.
  • Valid driver’s license is required.
  • Strong technical, organizational, problem-solving and troubleshooting skills.
  • Excellent verbal and written communication skills.
  • Comfortable working independently without supervision.
  • Flexibility to handle multiple, changing priorities.
  • Willingness to work in a hospital setting that may include visibility to emergency trauma.
  • Ability to work flexible hours (at times outside “normal business hours”) and travel as required.
  • Physical working requirements include:
    • Routine movement such as walking, bending, kneeling, squatting, sitting, standing, reaching, twisting, pushing, pulling and grasping.
    • Performing work from floor level to above shoulder height. This may include the use of ladders and/or scaffolds.
    • Routinely lifting, lowering and carrying 1 to 35 pounds, as well as occasionally lifting and lowering 36 to 49 pounds.
    • Walking and standing for extended periods of time.
    • Working in confined spaces and under variable temperatures.
Offering You In Return

The opportunity to join a company that will invest in you for the long-term. STERIS wouldn’t be where it is today without our incredible people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We provide competitive salaries, healthcare benefits, tuition assistance, paid-time off, holidays, RRSP, annual merit, and incentive plans.  FST’s receive a company vehicle, laptop, cell phone, company credit card, uniforms, tools, and training/coaching.  Join us and help write our next chapter.

 

STERIS strives to be an Equal Opportunity Employer.  


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