Area Service Manager

Summary

As an ASM (Area Service Manager), you'll drive a Customer First culture within a full-service area. You'll be responsible for the growth and profitability of the district by driving service revenue and sale partnerships for local and national accounts within your area. Average annual revenue of 5.5 million with an expected margin target of 45%.

Our ASM's model STERIS' values and demonstrates ability to drive innovative thinking and continuous improvement, acts as a talent champion in attracting, developing and engaging teams to build customer trust, achieve financial and operational targets while effectively navigating change.  You'll work cross- functionally with IPT (Infection Prevention Technologies), Surgical, Life Sciences, Mobile SPD (Sterile Processing Department), IMS (Instrument Management Services), and Consumable business to help drive cohesive Customer solutions and support company growth. Ensures compliance with safety protocols and anticipates and manages risk. 

What you'll do as an Area Service Manager

• You'll spend 1/2 of your time focusing on Customer satisfaction, retention and revenue attainment for your area.This will be accomplished by building strong Customer relationships, represents Service in critical Customer meetings, sales opportunities, and escalates issue resolution that requires leadership intervention. 
• Implements protocols and procedures to ensure cost effective delivery of high quality services.
• You will develop and execute coordinated strategies with internal partners to align Customer needs with business objectives, ensuring the right resources are allocated at the right time. 
• Prepares for future workforce requirements by accessing and enhancing skills/ experience within the team. 
• You'll spend 1/2 of your time focusing on growth and continuous improvement. This will be accomplished by delivering targeted financial performance for the area, encompassing full profit/ loss responsibility and risk management for all area related activities. 
• Collaborate with the business unit Controller and AVP to analyze and develop associated costs, forecasted revenue and projected top/bottom line for area, including inventory management, employee expenses, and operational costs. 
• Assess the financial impact of new programs and ensure compliance with Customer, corporate and regulatory requirements (including safety and training).
• Monitor and manage employee performance to cultivate a high performing team, ensuring training and coaching are provided to meet Customer needs.

The Experience, Skills and Abilities Needed

Required:

• Bachelor’s degree and 6 years of relevant work experience, including 2 years leading teams
• In lieu of degree, must have 14 years relevant work experience, including relevant leadership experience. Previous Military leadership roles will be considered.
• Experience in resource planning, managing employee performance, and basic P&L/budget reporting
• Valid driver’s license
  
  

Preferred:

• Experience leading/managing vitual field teams or equivalent/progressive experience in STERIS Field Service (or other relevant field leadership in comparable industry)
• 4 years of field service leadership roles
• Continuous Improvement training or proven results

What STERIS offers

• We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.

   

  Here is a brief overview of what we offer:

  • Market Competitive Pay 
  • 3 weeks vacation and (12) added holidays
  • Excellent Healthcare, Dental and Vision Benefits
  • Cell phone stipend
  • Company laptop
  • Long/Short Term disability coverage 
  • Retirement plan with company match
  • Excellent opportunities for advancement and stable long-term career