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Job Title:  Surgical Specialist (ORI)

Req ID:  25647
Job Category:  Service/Technical Services

Chicago, IL, US, 55450

Description: 

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Surgical Specialist supports Customers, sales and our technicians in the field, as the “liaison” and technical expert for the OR Integration team. You also are responsible for repairs and troubleshooting medical devices, AV equipment, cabling, surgical lights and tables, with a focus on OR Integration equipment. You will provide superior Customer service by pro-actively interacting and communicating with Customers.

Duties

1.    Ensure Customer satisfaction through pro-active communication and commitment to resolving Customer issues/problems.  Service Customers by providing preventative maintenance, service calls, warranty calls, field upgrade programs, etc.  Will be primarily responsible for accounts in their assigned territories, supporting all STERIS equipment in Operating Room environment with a focus on OR Integration. Provide support to ORI accounts outside of assigned territory as required.
2.    Perform preventive and corrective maintenance required on STERIS Surgical product lines, related product lines, and related competitive equipment.  This includes:  disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting complex items including RFI, Signal Loss or Failure, Power analysis and Grounding Issues, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.). Understanding various vendor video equipment, video outputs/timing and competitors system functions.
3.    Perform Customer training and in-servicing on assigned equipment (lights, tables, integration, etc.) and perform in depth OR staff super user and biomedical engineer training.  Coordinate these activities with DSM and Capital Account Manager.
4.    Perform installations or conversions on assigned equipment and start up custom equipment as required.  Perform site visits for small projects and coordinate activities with project managers and/or installers. 
5.    Properly install, terminate and test cabling.  Identify, recreate and escalate product performance issues, providing specific details of how the issue was discovered. Configuring and programing terminal windows and Linux based systems.
6.    Perform Administrative duties as required.  Utilize technology (laptop computer, iPhone and related software) as assigned to ensure effective planning, utilization, and required paperwork completion.  This includes, but is not limited to: maintaining a shared ORI calendar, scheduling and updating work activities in Siebel, completing service reports and activities on-site; maintain on-site Customer Service Logs according to STERIS procedures; and maintain tools and parts inventory to prescribed levels.
7.    Establish and maintain effective communicative relationships with Customers, managers, support functions and the sales organization.  Communicate activities to Customers related to scheduling Preventative Maintenance and estimated time of arrival for unscheduled work. Pro-actively respond to and resolve Customer problems/issues.    Utilize provided product and industry knowledge to assure Customer’s expectations of service are exceeded.  Recommend product enhancements based on knowledge of the Customer’s equipment applications and processes.  
8.    Provide escalated ORI service support to all accounts in assigned territory, working with the local service and sales teams to diagnose and address field repairs in a timely manner.  Provide support to ORI accounts outside of assigned territory as required.

Duties - cont'd

9.    Increase company growth through identifying sales opportunities, and recommending STERIS products/services to Customers. Communicate leads to management and sales staff.  Be a positive ambassador for STERIS at Customer sites.
10.    Must learn and use proper operating room and hospital protocols while on-site.  Must abide by all STERIS and Customer Health & Safety protocols and procedures.  These may include OR Protocol and Sterile Field guidelines. Maintain multiple vendor credentialing services needed for hospital access. 
11.    Assist DSM by conducting or assisting with inventory procedures to ensure inventory levels are maintained according to company policy, and resolve outstanding purchase order issues once recognized by the DSM.

Education Degree

  • High School Diploma or GED

Required Experience

1.    High School Diploma or equivalent required. 
2.    Completion of associate degree program in computer science, electronics, or audio/visual communications strongly preferred. 
3.    Upon hire, successful completion of product specific training modules and safety training is required. 
 

Preferred Experience

1.    Minimum of three - five years’ technical field service experience in the healthcare products industry or equivalent technical school training.   OR medical device technical experience preferred.
2.    Three – five years of working in hospital setting. Experience working with physicians and in operating rooms preferred.
3.    Three years of experience working on surgical equipment to include tables, lights, audio video integration, and other OR products. 
4.    Knowledge of personal computers, video technology, video cabling and networking required. Use of technical software to configure and update firmware electronic devices. 
5.    Demonstrated ability to troubleshoot situations and determine solution in an independent setting.
6.    Excellent, polished Customer interaction. Ability to communicate professionally with Customers.
7.    Must be a self-starter and work independently with minimal supervision.

Skills

 

STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  25647
Job Category:  Service/Technical Services

Chicago, IL, US, 55450


Nearest Major Market: Minneapolis

Job Segment: Medical, Outside Sales, Firmware, Surgery, Computer Science, Healthcare, Sales, Technology