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Job Title:  Field Service Technician

Req ID:  25551
Job Category:  Service/Technical Services

Milton/Mississauga/Cambridge, ON, CA, N1P 0A3

Description: 

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

What you will do as a STERIS Technician:

At STERIS, our Field Service Technicians act as the face of our company by ensuring top-notch service for our customers. In this field-based, customer-facing role, you will travel to hospital and surgical facilities to maintain, troubleshoot, service, and provide calibration and installation support for steam sterilizers, medical equipment washers and other STERIS products as needed. In addition, you will be responsible for building positive relationships with customers and colleagues, as well as completing necessary administrative tasks.

 

  • Service the Greater Cambridge, Kitchener, and Guelph area.
  • Drive Customer satisfaction through pro-active communication and commitment to resolving Customer’s issues/problems expediently. 
  • Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
  • Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components. 
  • Ensure a positive Customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, etc. Perform minor installations as required. 
  • Establish and maintain effective, communicative relationships with Customers, managers, support functions and the sales organization. 
  • Increase company growth through identifying sales opportunities and recommending STERIS products/services to Customers. Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites.
  • Other duties as assigned.

What you need to be successful:

  • A High school diploma or GED with 2+ years of relevant experience required. 
  • An Associate’s or bachelor’s degree in electronics, mechanics or a similar discipline, plus 1+ year(s) of related experience, is strongly preferred. 
  • This position may be elevated to a Field Service Technician II role for candidates that possess an appropriate level of relevant experience as determined by STERIS.
  • Transferable skills for this role include mechanical (large military/agricultural equipment, appliances or vehicles), plumbing, HVAC, electrical, building maintenance and other similar field service repair work.
  • Valid driver’s license.
  • Ability to work flexible hours, sometimes outside “normal business hours” and travel as required.
  • Excellent verbal and written communication skills.
  • Strong technical, organizational, problem-solving, and troubleshooting skills.
  • Experience navigating a computer and exposure to Microsoft Office programs.
  • Ability to work independently without supervision.
  • Flexibility to handle multiple and changing priorities.
  • Willingness to work in a hospital environment which may include visibility to emergency trauma.
  • Physical Working Requirements
    • This position requires routine walking, bending, kneeling, and squatting, sitting, standing, reaching, twisting, pushing, pulling and grasping.  
    • Perform work from floor level to above shoulder height.  This may include using ladders and/or scaffolds.
    • Routinely lift/lower/carry 1 to 35 pounds and occasionally lift/lower 36 to 100 pounds.
    • Walking and standing for extended periods of time. 
    • Working in confined spaces and variable temperatures.

What STERIS can offer you:

This is a great opportunity to join a well-established, global company that will invest in your career growth over the long term. STERIS wouldn’t be where it is today without our incredible, talented people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal.

 

We offer a comprehensive benefits package, including:

 

  • Competitive pay
  • Annual merit bonus and incentive plans
  • Extensive hands-on training and development
  • Company vehicle, uniforms and all necessary tools provided
  • Business travel and all related expenses paid
  • Service training and coaching program
  • Medical, vision, dental and life insurance
  • RRSP
  • Paid vacation time and paid holidays
  • Tuition assistance
  • Opportunities for advancement

Our Products and Services

Knowing the products you will be working with and servicing is important! Please take a moment to review our product and services pages! 

 

STERIS Healthcare Product Portfolio - www.steris.com/healthcare/products

 

STERIS Technical Repair and Maintenance Services - www.steris.com/healthcare/service/securecare-services

 

STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.  

Req ID:  25551
Job Category:  Service/Technical Services

Milton/Mississauga/Cambridge, ON, CA, N1P 0A3


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