Job Title:  CC Specialist, Mid Est/TUR/ITA

Req ID:  38674
Job Category:  Clinical Support, Operations & Education

Milano, MI, IT, 20100


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

To provide service to both Hu-Friedy Europe internal and external customers via high volume of live phone calls, voice and electronic mail messages while being an experienced resource for the company’s products or services by following standard scripts and procedures. Promotes and sells the company products or services. Investigates and resolves complaints. Uses a computer to track questions and answers as well as enter or check the status of orders.


• Provide live telephone support for ordering questions from customers, sales team and country managers. Answer questions, assist in and enter orders, help customers with problems. 

• Receive orders (phone, facsimile, EDI, e-mail, mail) from customers. Check the orders in, stage them, prioritize, identify account, look up/identify part codes, determine appropriate pricing from multiple pricing structures, and make sure special instructions are communicated to distribution.

• Conduct follow up to ensure order processing is completed in a timely fashion.

• Create and maintain periodic reports

•  Interface with other departments to help meet customer needs, achieve efficient operations, and ensure that all department, company and customer service goals are met.

•  omplete other responsibilities, as assigned.

Education Degree

Associate's Degree
Bachelor's Degree

Required Experience

  • Minimum 1-3 years’ experience in Customer Service/Order Entry and or Call Center. Outbound calling experience a plus.
  • Good Italian and English verbal and written communication skills with correct grammar, spelling, and sentence structure.
  • Additional language skills (1. French, 2. Spanish) required
  • Knowledge of Arabic language is a plus
  • SAP R/3 or similar ERP experience highly desirable.
  • Strong PC skills: MS Word (Word, Excel, Outlook).


STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention.  WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.  

Req ID:  38674
Job Category:  Clinical Support, Operations & Education

Milano, MI, IT, 20100

Job Segment: Infection Control, Patient Care, Call Center, ERP, SAP, Healthcare, Customer Service, Technology