Job Title:  CC Specialist, Mid Est/TUR/ITA

Position Summary

To provide service to both Hu-Friedy Europe internal and external customers via high volume of live phone calls, voice and electronic mail messages while being an experienced resource for the company’s products or services by following standard scripts and procedures. Promotes and sells the company products or services. Investigates and resolves complaints. Uses a computer to track questions and answers as well as enter or check the status of orders.

Duties

• Provide live telephone support for ordering questions from customers, sales team and country managers. Answer questions, assist in and enter orders, help customers with problems. 

• Receive orders (phone, facsimile, EDI, e-mail, mail) from customers. Check the orders in, stage them, prioritize, identify account, look up/identify part codes, determine appropriate pricing from multiple pricing structures, and make sure special instructions are communicated to distribution.

• Conduct follow up to ensure order processing is completed in a timely fashion.

• Create and maintain periodic reports

•  Interface with other departments to help meet customer needs, achieve efficient operations, and ensure that all department, company and customer service goals are met.

•  omplete other responsibilities, as assigned.

Education Degree

Required Experience

• Minimum 1-3 years’ experience in Customer Service/Order Entry and or Call Center. Outbound calling experience a plus.
• Good Italian and English verbal and written communication skills with correct grammar, spelling, and sentence structure.
• Additional language skills (1. French, 2. Spanish) required
• Knowledge of Arabic language is a plus
• SAP R/3 or similar ERP experience highly desirable.
• Strong PC skills: MS Word (Word, Excel, Outlook).