Share this Job

Job Title:  Associate District Service Manager

Req ID:  18433
Job Category:  Service/Technical Services
Country/Region:  IT
State:  MI
City:  Milano
Zip:  20090




Operational responsibility of a team of FRS’s. Ensure preventative maintenance, field repair and installation planning/support are completed in-line with the business targets. Mentor all levels of FSR’s.

Identify and address customer challenges, problem solve and maximise sales opportunities

Be the active communication conduit between Customer Operations, FSR’s, Specialists and Project Managers.

Support business unit growth and development.


Position Summary
Duties - cont'd
Education Degree
    Required Experience


    1. Health and Safety Leader.


    2. Perform all types of STERIS product related services. This includes: disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, validating and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).


    3. Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.


    4. Direct responsibility of a team of FSR’s.

    Inc Expense Claim Approval, Vacation Approval, Tool and Parts Audits


    5. Provide first level support and "day-to-day" interaction with the FSR’s.


    6. Ensure that adequate FSR training is highlighted and completed.


    7. Ensure that FSR calibration test equipment is compliant and ready for use.


    8. Develop and maintain effective, communicative relationships with Customers, Customer operations and the sales organization.

    Ensure that the FSR’s use Effective Communication- Communicate Activities to Customers

    Communicate Schedule Changes to the Customer Service Representative (CSR) daily, Communicate On-Site Problems, Communicate Car Problems to the Relevant Personnel

    Communicate Absence / Sickness in-line with STERIS Procedures


    9. Close liaison with the teams CSR to provide "day-to-day" guidance on scheduling conflicts and priorities.


    10. Close liaison with Service Specialists and FSR III to provide support on new installations, specialty projects and equipment modifications.


    11. Arrange Key Account Customer site visit to review current service performance and review opportunity for improvement.

    Key accounts to be visited regularly with agenda and written minutes


    12. Work closely with the Service Sales Specialist and where required assist with quote generation and follow up to customer enquiries.


    13. Assist Continuous Improvement Management team when requested. Recommend changes to service documentation when applicable.


    14. Maintains courteous, smart and professional demeanor when working with customers, contractors, management and colleagues. Utilize customer protocols when entering and exiting facilities


    15. Responsible for prompt and accurate submission of expense reports, and other administrative requirements as assigned.


    16. Other duties as assigned.


    The position description is not an exhaustive list of duties but is intended to give a general indication of work undertaken and will vary in the light of changing demands within the department. Substantive changes in the range of work will be carried out on consultation with the post holder.


    Job Segment: Service Manager, District Manager, Manager, Customer Service, Management