Job Title:  Vendor Credentialing Specialist - Hybrid

Req ID:  44563
Job Category:  Customer Operations/Customer Support

Mentor, OH, US, 44060


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

The Role

The Vendor Credentialing Specialist is part of the Americas Commercial Operations team and reports into the Director, Sales Operations.  This role is responsible for managing the day-to-day activities of the Vendor Credentialing process for all North America Sales and Service representatives to ensure compliance to medical, training, and administrative credentialing requirements.  The Specialist is also responsible for staying current with the evolving credentialing requirements to ensure compliance as requirements change.  The role is critical in ensuring the North America Sales and Service teams are appropriately credentialed based on individual VCO and hospital/provider requirements designed to protect patients and organizations. 


The Vendor Credentialing Specialist also ensures compliance to CMS Open Payments and completes Equipment Audit presentations. 


This is a hybrid position after training - the team meets in the office at our US Headquarters in Mentor OH on Tuesday and Wednesday.

What you Will Do

Vendor Credentialing (75%)

  • Responsible for administering, promoting, and managing compliance to vendor credentialing best practices and processes for our 1600+ field-based employees, which includes solid understanding, interpretation, and enforcement of the vendor credentialing process.
  • Manage day-to-day inquiries and requests related to vendor credentialing, including but not limited to account creation, registrations, membership renewals and deactivation, document uploads, resolution of account discrepancies and access issues with VCOs and hospital customers.
  • Schedule on-going medical tests, background checks and training for employees according to ANSI standards by working with third party vendors.
  • Work directly with VCOs and Providers to understand credentialing requirements and develop process to adhere to such requirements.
  • Identify ways to reduce annual credentialing costs (approximately $1.5M) and improve the overall process of credentialing employees.
  • Create and maintain process documentation and training materials for the credentialing program. 
  • Create and deliver training to sales and service employees pertaining to credentialing requirements and regulations.
  • Participate as a member on the C4UHC (Consortium for Universal Healthcare Credentialing) committee to drive credentialing standards and interoperability.

What you Will Do - cont'd

  • Process vendor invoices resulting from credentialing activities.
  • Follow all data privacy guidelines related to employee’s personal health information (PHI) and personal identifiable information (PII).
  • Has a Lean mindset - looks for synergies across the shared services, sales and service teams and communicates opportunities for process improvements or general knowledge sharing.
  • Support the continuous improvement initiatives within the function, including standard work and the root-cause-countermeasure process in support of key performance indicators (KPIs)
  • Work within the department’s Lean tracking tools and provide data as needed for monthly documentation of performance against agreed-upon KPIs

What you Will Do - cont'd

Project Support (25%)

  • Owns the review of information related to Open Payment compliance/Sunshine Act by compiling and researching recordable transactions related to Open Payments.
    • Partner with corporate Compliance/Regulatory team to stay current on the natures of payment categories
    • Work with IT to develop reports from ERP, CRM, and Expense Reporting systems to capture expenses and Customer visits
    • Compile list of recordable transactions.  Work with field sales and service employees to resolve expenses not properly coded.
    • Submit spreadsheet of recordable transactions to Regulatory which is then uploaded to the Centers for Medicare & Medicaid Services (CMS).
  • Prepare Customer-facing equipment audit presentation materials for field sales based on Excel spreadsheets of a Customer’s install base. 
  • Participate in key meetings to document and disseminate important follow up items
  • Create reports, analyzes data, and prepares documentation based on analysis. 
  • Participate in Kaizen events when appropriate and supports the action plans that result from those events

What You Need To Be Successful

  • Bachelor's degree in business or related field.
  • A minimum of three years business experience within a Customer service or sales environment with responsibilities in Customer operations, administration, project and/or program management.

Needed Competencies For Success

  • Ability to work in a multi-task, deadline driven environment.
  • Must be organized and able to prioritize workload.
  • Strong written and verbal communication skills
  • Strong interpersonal skills and results oriented.  Able to work with all levels of an organization including remote leaders and employees in North America.
  • Must be flexible, work well in a team and thrive in a complex operating environment with fast-changing priorities or ambiguous challenges
  • Must be a self-starter, resourceful, creative, analytical, and detail oriented.
  • Demonstrated proficiency in MS Word/Excel/PowerPoint/Outlook

What STERIS Offers

The opportunity to join a company that will invest in you for the long-term. STERIS couldn’t be where it is today without our incredible people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing competitive salaries, healthcare benefits, tuition assistance, paid time off, holidays, matching 401(k), annual merit, and incentive plans.  Join us and help write our next chapter.



STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention.  WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  44563
Job Category:  Customer Operations/Customer Support

Mentor, OH, US, 44060

Nearest Major Market: Cleveland
Nearest Secondary Market: Akron

Job Segment: Infection Control, Medicaid, Medicare, ERP, Patient Care, Healthcare, Technology