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Job Title:  Service Engineer

Req ID:  33897
Job Category:  Service/Technical Services

Mentor, OH, US, 44060


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

This role is open to a hybrid work schedule based at the Operational Headquarters in Mentor, OH.

The Service Engineer is an engineer with product, clinical, and technical expertise and demonstrated proficiency in assigned essential job functions and areas of product focus.  Primary responsibilities include; serviceability and reliability reviews, service documentation development, high-level troubleshooting/technical support on a focused product line, NPD support and initial product training to technical support personnel and service trainers. This role responds to technical support requests utilizing Technical Support Department phone, computer, and hardware systems. The Service Engineer will resolve internal and external customer technical support issues on all STERIS brand Healthcare and Life Science products.

What You Will Do

  • Maintains product knowledge and serves as the subject matter expert on STERIS Healthcare and Life Science products.
  • Act as primary service representative for New Product Development and ensures all service deliverables are complete on time for product launch.
  • Independently conducting design reviews for serviceability and reliability, generating service plans for products and processes, developing service documentation and procedures, defining service parts, outlining service training and tracking equipment performance.
  • Acts as an escalation point for resolution of complex technical issues. Provides technical and product support to other STERIS Engineers, technical support personnel, field service associates, sales associates and customers.
  • Professionally responds to incoming call and e-mail volume to coincide with department statistics and standards to meet customer call demand requirements.
  • Escalates reported technical, quality, and safety related product complaints to appropriate engineering and management associates for corrective action.
  • Troubleshoots STERIS products and documents critical failures on corporation quality reporting system, initiates corrective action, and escalates issue to appropriate engineering associate.

What You Will Do Continued

  • Assists with review and recommends to appropriate engineering associate’s changes to maintenance manuals, engineering drawings, and other service support reference guides/documentation.
  • Participates in qualification and serviceability review of STERIS Healthcare and Life Science products.
  • Provide initial product training to Technical Support, Service Trainers, and Field Technicians. Coordinate the transition of training responsibilities to the Training Department and the transition of product support responsibility to the Technical Support group.
  • Responsible for informing service force of product changes, parts substitutions, and maintenance modifications.
  • Provides technical and part identification support to STERIS internal and external customers on all brands and models of STERIS products. Includes sales, service and operational support.
  • Participates in regular product and computer skills update training to maintain and enhance technical support skills.
  • Maintains technical support reference material.
  • Provides periodic product specific and technical skill training to department associates as required.
  • Travel to customer sites when required to assist in field activity.

What You Will Need to be Successful

  • Must have Bachelor’s degree in Engineering or related field
  • Demonstrated computer knowledge to include word processing, spreadsheets and e-mail computer skills.
  • Demonstrated mechanical, electrical, and computer troubleshooting skills.
  • Demonstrated excellent organization, project management, oral and written communications skills.
  • Excellent punctuality and attendance.


Qualifications That Can Set You Apart

  • Knowledge of STERIS Healthcare and Life Science product lines is a plus.
  • Ability to effectively resolve and communicate technical issues via telephone.
  • Knowledge of engineering drawing, drafting work, wiring schematic practices preferred.
  • Knowledge of Windows/Linux programing is preferred.


STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  33897
Job Category:  Service/Technical Services

Mentor, OH, US, 44060

Nearest Major Market: Cleveland
Nearest Secondary Market: Akron

Job Segment: Technical Support, Drafting, Project Manager, Engineer, Electrical, Technology, Engineering