Service Engineer

Position Summary

The Service Engineer position within the Life Science Service Engineering group is a critical role focused on ensuring the serviceability, reliability and performance of our Life Science Equipment. The successful candidate will be responsible for conducting technical assessments, developing service documentation and equipment qualification documentation, supporting troubleshooting efforts, and developing and delivering training to internal teams and Customers. This role offers a unique opportunity to collaborate cross-functionally and directly influence product functionality, quality, and Customer satisfaction.

What You'll do as a Service Engineer

• Develop and maintain service documentation including Installation Qualification/Operation Qualification (IQOQ) protocols, Site Acceptance Tests (SAT) protocols, Manuals, Standard Operating Procedures (SOPs) and field service procedures
• Collaborate with engineering, quality, and service teams to gather technical data and ensure accurate documentation.
• Troubleshoot and analyze complex technical issues
• Support validation activities by providing documentation and technical expertise.
• Participate in new product development process assuring that all service requirements are completed prior to product release (service documentation and procedure development, service training and tracking of equipment performance).
• Participate in design reviews focused on serviceability and reliability of Life Science Equipment.
• Act as a technical escalation point for assigned products, providing support as needed.
• Identify and implement service process improvements.
• Deliver service and maintenance training to technical support staff, field service representatives, and Customers.
• Develop service kits and qualify replacement parts.
• Maintain and update related databases to ensure accurate tracking of product performance and service history.
• Support continuous improvement initiatives and uphold Customer satisfaction goals.
• Maintain confidentiality and adhere to company policies and the Code of Business Conduct.

The Experience, Abilities and Skills Needed

• Bachelor’s Degree in engineering or related field (Electrical Engineering, Mechanical Engineering, or Biomedical Engineering preferred).
• Ability to define problems, collect data, establish facts, draw valid conclusions, and interpret a variety of technical data and documents.
• Experience in servicing electronic and electromechanical equipment.
• Experience with equipment qualification and protocol development.
• Familiarity with database maintenance and data tracking systems.
• Strong technical writing and documentation skills
• Detail-oriented with strong organizational and analytical abilities
• Excellent communication and cross-functional collaboration skills
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, Access).
• Ability to interpret engineering drawings, specifications, and technical data
• Experience with industrial PLC and/or PC controls (Allen Bradley and Siemens) platforms.

What STERIS Offers

At STERIS, we invest in our employees and their families for the long term! STERIS wouldn’t be where it is today without our incredible people. We shares our success together with you by rewarding you for your hard work and achievements.

Here is just a brief overview of what we offer:

• Competitive Pay
• Extensive Paid Time Off and (9) added Holidays.
• Excellent healthcare, dental, and vision benefits
• 401(k) with a company match
• Long/Short term disability coverage
• Parental Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Continued training and educations programs
• Excellent opportunities for advancement in a stable long-term career
• #LI-KS1 #LI-Hybrid