Job Title:  Service Business Systems Analyst

Req ID:  43738
Job Category:  Engineering

Cleveland, OH, US, 44109


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

As a Business Systems Analyst you will administer activities associated with STERIS' Service Business Systems. These systems include Siebel, Field Service Management Platform, IoT and Inventory systems. Most importantly, you will  work hand in hand with internal stakeholders while providing on-going technical support, development, and process improvement for our Service business systems.


This role is fully REMOTE.


Utilizing knowledge of STERIS products, service, and systems, the Service Business Systems Specialist interprets business requests to improve and maintain business systems.

System Releases (50%):

  • Effectively interact with all levels of the Service Business to ensure the successful delivery and implementation of new or existing Service Business Systems releases.
  • Identify system or business process enhancements, gather supporting requirements and develop functional documents.
  • Create, edit and execute test cases that encompass system changes
  • Identify country specific seed data and setup test environments to support each country during testing
  • Identify system enhancements and defects to improve user experience and meet service goals.
  • Transfer user requests into design requirements.
  • Assist with developing and issuing communications for point releases, upgrades and process changes


Training (20%):

  • Build, maintain and deliver content for global Systems Training
  • Works closely with key stake holders to ensure that ongoing training needs are identified and met.
  • Optimize training delivery methods to maximize effectiveness and system adoption (in person, virtual, video, user guides)
  • Provide updates to all training material, including user guides, videos, etc., to .support latest version release

Duties - cont'd

Technical, Development and Process Support (30%):

  • Provide on-going support for the Service Business Systems and related systems to ensure department and Service goals are achieved.
  • Identify root cause of system issues, provide corrective action to management.
  • Identify process gaps to end-users to reduce issues and errors, create and provide documentation to support processes.
  • The development and use of no-code and low-code process automation tools
  • Ability to design processes to achieve functional and user requirements.
  • Ability to translate process / user requirements into software design specifications.
  • Ability to use no-code and low-code platforms to automate simple process workflows and generate process KPIs and visual management tools

Required Experience

  • Bachelor’s degree or 8 years equivalent experience with a minimum 2 years experience with the following:
  • Experience in business system applications.
  • Experience working for a Service based industry - Field Services, Field Operations, or similar highly preferred. 
  • Must have a working knowledge of general business operations.
  • Database management skills 
  • Knowledge and understanding of industry tools and techniques to elicit, prioritize, organize, document, model and analyze requirements.
  • Demonstrated functional knowledge of business intelligence tools is highly desirable.
  • Field Service Management Platform, Siebel and Oracle applications experience required.
  • Strong computer skills, including use of Microsoft applications, intranet, and reporting tools.
  • Requires strong analytical, conceptual, problem-solving skills, the ability to investigate, assess and recommend solutions.
  • Knowledge of software development methodologies - Agile, SCRUM, SAFe, Waterfall. 
  • Ability to effectively collaborate with others in team-oriented environment with tight deadlines and changing priorities.
  • Knowledge and understanding of industry tools and techniques to elicit, prioritize, organize, document, model and analyze requirements.

What STERIS Offers

At Steris, we invest in our employees and their families for the long term! STERIS wouldn’t be where it is today without our incredible people. We share our success together with you by rewarding you for your hard work and achievements.


Here is just a brief overview of what we offer:


  • Competitive Pay
  • Extensive Paid Time Off and (9) added Holidays.
  • Excellent healthcare, dental, and vision benefits
  • 401(k) with a company match
  • Long/Short term disability coverage
  • Parental Leave
  • Additional add-on benefits/discounts for programs such as Pet Insurance
  • Continued training and educations programs
  • Excellent opportunities for advancement in a stable long-term career




 Pay range for this opportunity is $58,250.00 - $81,637.50.This position is eligible for  7.5% Bonus


Minimum pay rates offered will comply with county/city minimums, if higher than range listed.  Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.


Employees (and their families) may enroll in our company-sponsored medical, dental, vision, flexible spending, health savings account, voluntary benefits, supplemental life/AD&D plans and the company’s 401k plan. Employees are covered by an employee assistance program (also available to household members) and long-term disability. Full-Time Employees are also eligible for short-term disability.  Full-time Employees will also receive Paid Time Off (PTO) based on years of service and paid Holidays. Part-time employees working 20 or more hours receive a pro-ration of the full-time PTO allocation and paid Holidays based on their standard hourly work week. Full-Time employees are eligible for four weeks of paid parental leave. Part-time employees also receive paid parental leave, pro-rated based on their standard hourly work week.


STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

Req ID:  43738
Job Category:  Engineering

Cleveland, OH, US, 44109

Nearest Major Market: Cleveland

Job Segment: Testing, Systems Analyst, ERP, Siebel, Business Intelligence, Technology