Senior Product Manager: Healthcare Global Services

Position Summary

The Senior Product Manager, Technical Products, owns end-to-end product management for our ConnectCare Technology Platform, Procedural Services, and In-House Partnership Program across Global Services. The role is accountable for planning and executing an effective roadmap, including product development, verification, release, and creation of supporting documentation, training materials, sales training, delivery, and field/sales support to drive global adoption and revenue growth. 

• This is a remote position based in the continental United States.  Priority consideration will be given to candidates who live within commuting distance of STERIS headquarters in Mentor, OH.  Travel estimated up to 20%

What You'll do as a Senior Product Manager – Global Services

• Collaborate with the Global Services leadership to develop a new product/offering plan for technology and service product(s).
• Develop and maintain the product roadmaps for ConnectCare Technology, Procedural Service and In-House Partnership Program.
• Work with the different cross-functional teams within the business and help them prepare for their role in supporting new products and features.
• Work closely with the sales and operational teams to increase product penetration and utilization through the development of tools, training, and programs that provide a seamless approach to selling value.
• Collaborate with Global Services Marketing Communications to create and maintain effective collateral, marketing lead campaigns, and sales tools.
• Provide prompt, comprehensive field support regarding application and use of products on an ongoing basis, including technical understanding.
• Plan and prepare for new product launches. Collaborate with cross-functional team regarding new product launch action plans including key marketing functions such as forecasting, business case, marketing potential and target share, Customer needs, value proposition, competitive analysis, trends, key challenges, sales execution strategies, product life cycle, product training plans.
• Determine market needs and trends, create product specifications and determine product positioning utilizing various market research methods. Collaborate closely with Business Analysts and UI / UX on new features and products.
• Keep informed on current market trends and sales analysis. Gather and analyze competitive product information, determine competitive strategies and tactics and communicate strategy to sales team.
• Drive content, deliver training, and participate in sales meetings, national and regional conferences and events with a focus on enhancing skills and increasing knowledge of product positioning.
• Provide regular updates to sales, sales support, and operational teams on product changes, enhancements, new sales tools, etc.
• Develop creative sales and Customer promotional incentives to support sales and marketing objectives.
• Participate in applicable standards committee meetings and helps to ensure product compliance with industry standards and regulatory requirements.
• Collect and monitor Customer feedback driving continuous product and process improvement.
• And other duties as assigned.

The Experience, Skills and Abilities Needed

Required

• Bachelor’s degree in Marketing, Computer Science, Business Administration, Biology, or other related field
• 6+ years of relevant business experience
• Of the minimum experience, 5 years must include experience working in SaaS and Technology product management
• 5+ years of experience in Marketing
• Ability to travel up to 20%

Preferred

• Marketing experience at a SaaS company strongly preferred
• B2B software experience preferred

Skills

• Demonstrated problem-solving, analytical and project management skills
• Experience in developing training and technical materials for software products
• Proven organizational effectiveness across all related areas that impact assigned product line(s) including
• Technical aptitude and multi-tasking capability
• Excellent oral and written communications skills
• Demonstrated leadership qualities and interpersonal skills, with track record of or ability for motivating cross functional teams
• Competency in Microsoft Word, Excel, and PowerPoint.
• Experience with networking concepts and hosting solutions for web-based products, (Azure and SQL databases)
• Ability to work effectively both independently and as part of a highly collaborative team
• Experience with software operational and / or technical support teams preferred
• Experience in business continuous process improvement

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.

Here is a brief overview of what we offer: 

• Market Competitive Pay
• Extensive Paid Time Off and (9) added Holidays
• Excellent Healthcare, Dental and Vision Benefits
• Long/Short Term Disability Coverage
• 401(k) with a company match
• Maternity and Paternity Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Tuition Reimbursement and continued education programs
• Excellent opportunities for advancement in a stable long-term career

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