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Job Title:  Senior Meeting & Corporate Travel Planner

Req ID:  26505
Job Category:  Customer Operations/Customer Support

Mentor, OH, US, 44060


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

This position has responsibility for the pre-planning, supervision, execution, and post follow-up of internal and external Customer support related business meetings as assigned by Manager,  Meeting and Travel Services.  This includes field sales and service meetings, incentive programs, annual meetings, Customer and internal seminars, facility Customer visits, and any other miscellaneous meetings or events.  Additional position responsibilities include corporate business travel support to travelers, online booking site administration,education and travel metrics reporting.  Duties also include special projects and initiatives as assigned by the Manager, Meeting & Travel Services.


  • Leads general meeting planning management for more than 100 meetings per year, per planner.  Meetings range in size from 10-1000 attendees with budgets from $10,000 – $2,000,000.  
  • Leadership of meeting management includes site research, selection,  qualification, complex hotel contract negotiations and approval, guest room blocks and subsequent rooming lists.  It also includes overseeing air travel, ground transportation requirements, offsite venue investigation and contracting.  The position requires food service selection and pricing negotiation.
  • Project Management includes building, deploying and monitoring electronic registration sites for events, working on app development and deployment, determining meeting room specifications, audiovisual coordination, creating timely attendee notifications and communications, managing special meeting needs such as equipment receipt, delivery and installation, communication with management on key elements of the meeting, and subsequent budget monitoring,  invoice auditing and payment.
  • Travel to meetings will be necessary at times, based on the scope of the meeting/event and management requirements. Travel will be domestic and international.
  • Responsible for Corporate business travel administration which includes assistance to travelers with on-line booking, questions and issues, education and administration of the online travel tool, understanding and enforcement of the Employee Business Expense and Travel policy
  • Prepare, analyze and summarize meeting data to address opportunities towards an SMMP (Strategic Meetings Management Program) through the development of key metrics, performance benchmarks, and agreed upon performance targets.

Duties - cont'd

  • Manages all arrangements for the Customer Visit Program at the Corporate Customer Solution Center, field based Customer visits conducted by the sales team, and management of the Global Center for Health Innovation.  These arrangements include all logistical requirements, such as commercial and private air travel, hotel accommodations, dining recommendations and reservations, accurate ground transportation, agenda development, understanding of facility requirements, , notification and communication of all arrangements to requesting individuals and management; all while abiding by Advamed guidelines and Open Payment regulations in order to keep STERIS in compliance with regulating bodies. 
  • Maintains activity records and reports on all meetings and Customer visit expenditures, for audit purposes as well as   reconciliation of Meetings & Events and Customer Solution Center credit card statements.
  • Special events assistance as assigned for Mentor-based activities, such as civic events, vendor fairs, team events, holiday luncheons, etc.
  • Supports the Manager, Meeting & Travel Services on special projects, which may include on-site meeting assistance.

Required Experience

  • Minimum of 7-10 year meeting and travel experience,
  • Bachelor’s degree or CMP with industry experience.
  • Advanced computer software proficiency, particularly with data base application.
  • Demonstrated attention to detail.
  • Excellent communication and follow-up skills.
  • Must possess a high degree of organizational skills.



STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  26505
Job Category:  Customer Operations/Customer Support

Mentor, OH, US, 44060

Nearest Major Market: Cleveland
Nearest Secondary Market: Akron

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