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Job Title:  Senior Manager, Contract Administration

Req ID:  35699
Job Category:  Customer Operations/Customer Support

Mentor, OH, US, 44060


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

The Role

This role will provide expert guidance, insight and leadership throughout RFP / RFQ negotiations, Customer contract finalization, Customer contract launch and Customer contract management with the objective of driving profitable sales growth. 

The Senior Manager – Contract Administration will support the broad STERIS Healthcare sales (Corp Accounts, Reprocessing, IMS, and Procedural) effort by leading a team that supports Customer contracting activities.   This role will serve as a key legal & business terms resource to Customers, field personnel, and sales leadership.  Additionally, this role will ensure all Customer requirements are met within the STERIS Corporate profitability objectives. 

What You Will Do

Act as the subject matter experts on Healthcare Customer and business contracts. Seek understanding of business objectives and support those objectives throughout the contracting process.

Confer with STERIS business & operational leadership, Customers and other legal counsel on a variety of contract topics.  Serve as a legal & business escalation point for the broad, STERIS Healthcare business including Service, SPM, STERIS Endoscopy, etc.

Lead team to negotiate compliance-oriented agreements with assigned STERIS Customers in order to develop long term relationships and maintain a favorable image of STERIS Corporation. Specific escalation of contracts that will be managed independently.

Interface directly with the STERIS customers in support of STERIS’ sales effort.

Escalate to STERIS Corporate Counsel and External Legal Counsel as needed to ensure appropriate risk mitigation. 

What You Will Do - cont'd

Establish lean work processes across the broad, Customer contract administration process.  Identify ways to improve processes, eliminate waste and reduce cost in the process. Take appropriate action to maintain compliance of new processes.  Drive continuous improvement and quality across the team.


Review, detail, and prepare bids/contracts for the America’s Healthcare group.  Review, approve and accept contracts for STERIS to include details such as pricing, delivery, terms and conditions, taxes, and ensure compliance with Federal, State, Provincial, and Local laws.  Ensure appropriate signatories based on STERIS standard operating procedures.


Lead team to evaluate Customer RFP, Tender, and Bid requests for adequate information and determine products to bid on based on bid specifications.  Obtain added details from sales, Product Managers, manufacturing, legal, and other appropriate departments as required.  Process RFP, Tender, Bid requests within established time frame.


Interface with various departments within STERIS to ensure completion of RFP’s, Tenders, and Bids & Customer contracts to meet customers due date.  Departments may include, Product Management, Manufacturing, Field Sales, Corporate & Strategic Accounts, Legal, etc.


Review RFP’s, Tenders, Bids and Contracts for application of pre-negotiated pricing policies, i.e. National Accounts and government contracts.


Establish and maintain RFP, Tender, Bid, and Customer Contract document files, to include maintenance of current and historical records regarding pricing, costs, and awards.  Drive towards electronic file sharing & storage. 


What You Will Do - cont'd

Communicate awards to appropriate Product Managers, Sales Leadership, Finance and Customer Service teams.


Act as a liaison with outside firms, as necessary.

What You Need To Be Successful

  • Bachelor’s degree
  • 15 years of progressive supply chain, contracting, purchasing and vendor management experience.  Should include oversight, managing and/or coordinating large, complex contracts, agreements and/or vendors.
  • Demonstrated success working in a large, healthcare environment; knowledge of hospital market.
  • Knowledge of consumable and capital product lines. 
  • Demonstrated experience in comprehending complex legal material.
  • Demonstrated organizational skills and the ability to work independently.
  • Demonstrated track record in providing exceptional Customer service.
  • Demonstrated ability to work successfully in a consultative environment.

What Will Help You

  • Juris Doctorate desirable. 
  • Knowledge Healthcare Corporate Accounts preferred.

What STERIS Offers

The opportunity to join a company that will invest in you for the long-term. STERIS couldn’t be where it is today without our incredible people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing competitive salaries, healthcare benefits, tuition assistance, paid-time off, holidays, matching 401(k), annual merit, and incentive plans.  Join us and help write our next chapter. #LI-EK1


STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  35699
Job Category:  Customer Operations/Customer Support

Mentor, OH, US, 44060

Nearest Major Market: Cleveland
Nearest Secondary Market: Akron

Job Segment: Supply Chain Manager, Pre-Sales, RFP, Senior Product Manager, Supply Chain, Operations, Sales