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Job Title:  Senior Desktop Engineer

Req ID:  21628
Job Category:  Information Technology
Country/Region:  US
State:  OH
City:  Mentor
Zip:  44060

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Senior Desktop Engineer develops, designs and engineers solutions for desktop software, hardware and mobile devices. This role will work directly with the business to identify and develop desktop solutions. 100% remote work will be considered for this role for candidates living outside of Northeast Ohio.  

What You Will Do

  • Designs, configures and implements complex desktop hardware and software solutions.
  • Researches, evaluates and recommends client software and hardware solutions.
  • Works with vendor support on evaluation and implementation of new technology.
  • Develop and implement complex technologies including but not limited to, imaging services, endpoint protection, backup solutions and process automation.
  • Provide training for hardware and software solutions they support. 
  • Develop, document, modify and train global IT personnel on enterprise computing process’ and standard operating procedures.
  • Create, maintain and support network accounts, computer accounts, email accounts, and group memberships
  • Create, maintain and support network printers, file access, group mailboxes, network and desktop security
  • Create, maintain and support Active Directory user, computer and group objects within multi-domain environment.  
  • Create and maintain Exchange mailboxes, Distribution list and public folders.
  • Will serve as the project lead on technical projects based on the business plan. 
  • Coordinates project implementation and manages deployment timelines.
  • Develops and submits budget proposals and funding requests.
  • Provides technical support to the Service Desk Analysts & Desktop Support Analysts. 
  • Works with vendors and I.T. Departments to resolve application and hardware issues. 
  • Provides computer support for facility and remote users globally.
  • Monitors and responds to ticketing system assignments via phone and in person.
  • Deploys desktop and laptop hardware.
  • Train Service Desk Analysts, Desktop Support Analysts, and Desktop Engineers on standard configurations.

What You Need to be Successful

  • Two-year degree in Information Technology or equivalent vocational field is preferred.
  • Comptia A+ Certification is preferred.  Cloud certifications are preferred (Azure Fundamentals)
  • At least five years full time experience or equivalent on the job training is required.
  • System support for client hardware platforms, Dell, HP, Lenovo. Dell preferred.
  • System and application support for Microsoft client platforms required. (Office 365 experience required.)
  • Visual Basic and Batch scripting required (PowerShell preferred).
  • Experience in application/system technologies. Microsoft, Dell, McAfee, Citrix and Checkpoint preferred.

Other Required Experience

1.Strong professional verbal and written communication skills.
2.Ability to work with little supervision and within changing priorities. 
3.Proficiency in Business Acumen
4.Strong leadership skills.
5.Technical proficiency 
        i.A+ Technician\Client Hardware.
        ii.Laptops, desktops, workstations, thin clients and mobile devices.
        iii.Local and network printers, Scanners and peripherals.
        i.Windows 7 and Windows 8, Windows 10
        ii.Microsoft Office
        iii.Office 365
        iv.Group Management.
        v.File Services.
        vii.Exchange Email Administration.
        viii.System Center Configuration Manager or Microsoft Endpoint Manager (OSD, Package\Application Deployment). 
        ix.Microsoft Intune
5. Technical proficiency  
        ii.Teams / Skype
        i.Client Computing Hardware platforms.
    f.McAfee or Enterprise Endpoint Protection:
        i.End-Point protection (A\V and Hard drive Encryption).
        i.XenApp Online Plugin / Receiver.
        i.VPN client 
        ii.SSL Connectivity
6.Mobile Device Management

Offering You in Return

The opportunity to join a company that will invest in you for the long-term. STERIS couldn’t be where it is today without our incredible people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing competitive salaries, healthcare benefits, tuition assistance, paid-time off, holidays, matching 401(k), annual merit, and incentive plans.  Join us and help write our next chapter.



STERIS is a $3B, publicly traded (NYSE: STE) organization with approximately 12,000 associates worldwide and operates in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Nearest Major Market: Cleveland
Nearest Secondary Market: Akron

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