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Job Title:  Logistics Coordinator

Req ID:  30593
Job Category:  Customer Operations/Customer Support

Mentor, OH, US, 44060

Description: 

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

The Role

The Logistics Coordinator’s primary role is to provide order management, backlog management and/or logistics support for Customers and Sales associates in assigned capital equipment value stream in support of the Healthcare business.  The individual is responsible for managing orders from quote to delivery through install with direct interaction with Planning, Sales, Manufacturing, Traffic and Service to ensure fulfillment of Customer requirements.  The Logistics Coordinator will support on-going business operation of sales associates, ensure requests are met and quality targets are reached and sustained.

What You'll Do

  • STERIS liaison for capital equipment business requiring a high level of attention, initiative and follow up
  • Responsible for order and backlog management, including resolving hold issues, and/or logistics coordination through install
  • Ensure all actions are completed in accordance with department policies and procedures
  • Facilitate the order process for new Customers by completing and submitting credit applications and requests for account setup
  • Review and validate information on purchase orders utilizing the contract review process
  • Accurately and efficiently record pertinent information into Oracle order management system
  • Review and prepare special billing documentation
  • Manage Customer capital and consumables order backlog with daily review and management of scheduled ship dates, investigation and resolution of credit process holds as well as order changes to ensure Customer expectations are met; required to run reports related to the overall management of orders
  • Manage order entry, holds resolution, or logistics coordination in a timely manner to meet Customer requirements
  • Verify order details are correctly set up and coordinated for product shipment from various plant and vendor locations to designated delivery point
  • Obtain and document all delivery requirements per the Customer’s specifications
  • Collaborate with Sales, Planning, Credit, Customer Service Management, Logistics and the Customer to resolve outstanding order management issues

What You'll Do

  • Manages Customer capital, consumables and parts RMA backlog with daily review and management of scheduled ship dates, investigation and resolution of credit process holds as well as order changes to ensure Customer expectations are met
  • Required to run reports related to the overall management of orders
  • Develops and maintains business relationship with Customers, Sales and Service while providing excellent Customer Service
  • Interfaces with the Field Sales and Service and Corporate Accounts to investigate price discrepancies and issue credits as necessary
  • Collaborates with manufacturing facilities, distribution centers and/or the Credit department to clear up any outstanding issues
  • Facilitates product complaint information to Quality and Regulatory departments to ensure timely action and resolution
  • Coordinates product shipment from various plant and vendor locations to designated delivery point
  • Provides data to Sales, including, but not limited to, pricing, RMA and order status, holds issues, backorders, freight quotes and delivery information
  • Works with Planning to ensure availability and timely delivery on capital equipment orders
  • Supports the continuous improvement initiatives within the function, including standard work and the root-cause-countermeasure process in support of key performance indicators (KPIs) 
  • Works within the department’s Lean tracking tools and provides data as needed for monthly documentation of performance against agreed-upon KPIs

What You Need To Be Successful

  • High School Diploma or GED
  • 1-2 year business experience with direct contact with Customers, Vendors & Sales

What Will Help You

  

  • Bachelor's degree in Business or Business Discipline
  • 1 to 2 years project management experience

 

STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  30593
Job Category:  Customer Operations/Customer Support

Mentor, OH, US, 44060


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Nearest Secondary Market: Akron

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