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Job Title:  Project Coordinator

Req ID:  17253
Job Category:  Customer Operations/Customer Support
Country:  US
State:  OH
City:  Mentor
Zip:  44060

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary:

The role of the Service Operations Project Coordinator is to provide multi-functional tactical and project support for the entire NA Healthcare Service division.  This includes providing key support in managing data, logistics, event planning and other initiatives that support Customer and employee engagement and achieving Service business results.

What you will do:
  • Assist the Service team leadership on targeted initiatives, creating reports and other documentation.  Responsible for expediting data followed by compilation and distribution of reports.
  • Provide administrative support to the Field Service and Service Operations team, including basic office support, Microsoft Office Suite, expense reports, purchase orders, IT requests, presentation support, marketing coordination as well as creating and distribution of marketing & Customer experience training and program certification documents.
  • Oversee preparation of Voice of Customer data/information in support of cross-divisional marketing development work
  • Act as the service point of contact / representative for all corporate charity fundraising efforts, as well as internal employee engagement events
  • Assist with pre-meeting planning, onsite support and post-meeting follow up for our National Sales and Service meeting
  • Look for synergies across the shared services, sales and service teams and communicate opportunities for process improvements or general knowledge sharing
What you need to be successful:
  • Bachelor’s degree plus 3 years of experience; in lieu of degree, 8 years of business experience within a service or sales environment is required
  • Three (3+) years of business experience within a customer service or sales environment with responsibilities in customer operations, administration, project and/or program management
  • Demonstrated proficiency in Microsoft Word, Excel, PowerPoint and Outlook is required; proficiency with Microsoft PowerApps is preferred
  • Experience in managing multiple time sensitive deliverables, and supporting multiple leaders and initiatives in a matrixed environment
  • Program or program management and/or event planning strongly preferred
  • Experience in service/sales support or service operations roles preferred


Offering you in return:

The opportunity to join a company that will invest in you for the long-term. STERIS couldn’t be where it is today without our incredible people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing competitive salaries, healthcare benefits, tuition assistance, paid-time off, holidays, matching 401(k), annual merit, and incentive plans.  Join us and help write our next chapter.


STERIS is a $3B, publicly traded (NYSE: STE) organization with approximately 12,000 associates worldwide and operates in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Nearest Major Market: Cleveland
Nearest Secondary Market: Akron

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