Pricing & Contract Administration Analyst

Position Summary

As a Pricing and Contract Administration Analyst you are responsible for implementation and accuracy of pricing for all US, Canada, and International (Asia Pacific and Latin America) Dealer Customers within the Healthcare business unit. In this role you are also responsible for the execution of pricing and terms for all Healthcare GPO and IDN agreements, as well as GPO Customer alignments. You will provide support and information to STERIS Senior Management, Corporate Accounts, Sales, Marketing, Customer Operations, and Redistribution and serve as the corporate point of contact for all pricing and contract inquiries. To be successful in this role you must have a working knowledge of healthcare contracts, purchasing groups, distributors, and healthcare industry changes, and can proactively identify opportunities to enhance STERIS pricing systems to meet evolving needs of the business.

This is a hybrid role with the requirement of working onsite at our Mentor, OH Corporate HQ.

What You'll do as a Pricing and Contract Administration Analyst

• Serve as a point of contact for GPO and IDN Customers, Sales team, Corporate Account Directors, Customer Service and Redistribution for all inquiries related to Customer contract alignment, contract/pricing policies, price inquiries, or other contract terms & conditions. Extensive direct contact with all STERIS Corporation including US Healthcare and International (Asia Pacific and Latin America) Dealer customer base.
• Review all pricing requests to ensure compliance with STERIS pricing policies and compliance with existing contracts.
• Administer contract maintenance in Oracle Advanced Pricing module; ensure all contracts, approvals, price files, tier change requests, and other documentation is maintained per department standards and readily accessible by approved team.
• Complete monthly and quarterly administrative fee and contract rebate payments ($25M average in administrative fees/customer rebates processed and paid annually) and reporting per contractual requirements. Review reports for accuracy and trends and submit payment requests through iProcurement.
• Develop procedures and controls to ensure price and freight term accuracy as well as GPO member alignments and administrative fees to mitigate audit risk.
• Create ad hoc reports and utilize STERIS information systems, including Cognos, to support pricing and contract data needs of STERIS Senior Management, Corporate Accounts, Redistribution, Sales, Marketing, Government and Customer Service. Reporting needs include sales histories, contract pricing, margin analysis, terms and conditions, membership alignments, and tier qualification.
• Provide recommendations and subject matter expertise to support proposed special pricing situations, promotions, and ability to implement.
• Collaborate with STERIS Information Technologies to develop solutions to support STERIS special pricing and contract initiatives.
• Work closely with Marketing and Redistribution to maintain STERIS Healthcare and Distributor price lists: add newly launched products, remove obsolete products, and participate in processes outlined in STERIS Price Calendar.
• Responsible for training the Pricing & Contract Administration Coordinator.
• Propose modifications to processes and systems to gain efficiencies and meet evolving needs of the business. Own the change process from start to finish, including submission of system change requests, testing, and re-training team.  Attend monthly SCR meetings and provide updates.
• Proactively identify opportunities to enhance STERIS pricing systems to meet evolving needs of the business based upon knowledge of healthcare contracts, purchasing groups, and changes in the healthcare industry.
• Manage multiple GPO Portal requests including tier changes, alignments, contract/pricing confirmations. (On average 30,000 requests per month/360,000 requests per year)
• Support acquisitions/integrations including data validation, testing, and post go-live alignments.
• Responsible for pricing team’s shared inbox; including, requests from internal and external customers. (On average 50-75 requests per day)
• Perform all necessary investigation to resolve each pricing request; including but not limited to running multiple Cognos reports while utilizing Excel functions, and initiating approval requests with STERIS Senior Management, Product Managers, Corporate Accounts, Redistribution, Sales, Marketing, Government and Customer Service.
• Coordinate and participate in special projects.

The Experience, Skills and Abilities Needed

Required:

• Associate degree required.
• Minimum two years’ experience in Customer Service or analytical role.
• Advanced proficiency in Excel required.

Preferred:

• Bachelor’s degree preferred.
• Minimum of one year STERIS experience preferred.
• Knowledge of STERIS systems including Sales Connection, with a minimum of one year experience using Cognos and Oracle

Other:

• Superior analytical, data interpretation and problem-solving skills.
• Strong ability to articulate issues and ideas to all levels of the organization and provide meaningful insight to support decision makers. Must have excellent verbal communication and business writing skills.
• Ability to think critically about proposed programs or process changes; determine downstream effects of changes and provide appropriate recommendations.
• Ability to review an inquiry and prioritize, understanding which situations require urgency.
• Demonstrated initiative by balancing multiple projects simultaneously, prioritizing and meeting deadlines, flexibility to adapt to changing priorities.
• Must demonstrate ability to work independently in a dynamic environment; self-starter who knows and understands work requirements and proceeds with minimal supervision
• Build and maintain positive relationships with internal and external Customers, as well as with members of one’s own team.
• Demonstrated ability to conceptualize and absorb information quickly.

What STERIS Offers