Job Title:  Pricing & Contract Administration Analyst

Req ID:  41513
Job Category:  Customer Operations/Customer Support

Mentor, OH, US, 44060


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Pricing and Contract Administration Analyst is responsible for implementation and accuracy of pricing for all US and Canada Customers within the Healthcare business unit.  This position is also responsible for execution of pricing and terms for all Healthcare GPO and IDN agreements, as well as GPO Customer alignments.  Role provides support and information to STERIS Senior Management, Corporate Accounts, Sales, Marketing, Customer Operations, Distribution, and Redistribution and is the corporate point of contact for all pricing and contract inquiries.  Analyst must have a working knowledge of healthcare contracts, purchasing groups, distributors, and healthcare industry changes, and can proactively identify opportunities to enhance STERIS pricing systems to meet evolving needs of the business.


This role is considered Hybrid with the requirement of working onsite at our Mentor, OH Headquarters minimum 2 days per week.  Additional days onsite may be required within the initial training/onboarding period. 


  • Corporate based point of contact for GPO and IDN Customers, Sales team, Corporate Account Directors, Customer Service and Redistribution for all inquiries related to Customer contract alignment, contract/pricing policies, price inquiries, or other contract terms & conditions.  Extensive direct contact with the STERIS Corporation customer base, including acute and non-acute care facilities as well as distributors.
  • Review all pricing requests to ensure compliance with STERIS pricing policies and compliance with existing contracts. 
  • Administer contract maintenance in Oracle Advanced Pricing module; ensure all contracts, approvals, price files, tier change requests, and other documentation is maintained per department standards and readily accessible by approved team. 
  • Complete monthly and quarterly administrative fee and contract rebate payments ($11M average in administrative fees processed and paid annually) and reporting per contractual requirements.  Review reports for accuracy and trends, and submit payment requests through iProcurement. 
  • Develop procedures and controls to ensure price and freight term accuracy as well as GPO member alignments and administrative fees to mitigate audit risk.
  • Create ad hoc reports and utilize STERIS information systems to support pricing and contract data needs of STERIS Senior Management, Corporate Accounts, Distribution, Sales, Marketing, Government and Customer Service.  Reporting needs include sales histories, contract pricing, margin analysis, terms and conditions, membership alignments, and tier qualification.
  • Provide recommendations and subject matter expertise to support proposed special pricing situations, promotions, and ability to implement.
  • Collaborate with STERIS Information Technologies to develop solutions to support STERIS special pricing and contract initiatives.
  • Work closely with Marketing and Distribution to maintain STERIS Healthcare and Distributor price lists:  add newly launched products, remove obsolete products, and participate in processes outlined in STERIS Price Calendar. 
  • Responsible for training the Pricing & Contract Administration Coordinator and Project Coordinator.
  • Propose modifications to processes and systems to gain efficiencies and meet evolving needs of the business.  Own the change process from start to finish, including submission of system change requests, testing, and re-training team.  Attend monthly SCR meetings and provide updates.
  • Proactively identify opportunities to enhance STERIS pricing systems to meet evolving needs of the business based upon knowledge of healthcare contracts, purchasing groups, and changes in the healthcare industry.
  • Coordinate and participate in special projects.

Required Experience

  • Associate’s degree required, Bachelor’s degree preferred.
  • Minimum of one year STERIS experience preferred.
  • Two-four years’ experience in Customer Service or analytical role required.


  • Superior analytical, data interpretation and problem solving skills.
  • Strong ability to articulate issues and ideas to all levels of the organization and provide meaningful insight to support decision makers. Must have excellent verbal communication and business writing skills.
  • Ability to think critically about proposed programs or process changes; determine downstream effects of changes and provide appropriate recommendations.
  • Ability to review an inquiry and prioritize, understanding which situations require urgency.
  • Demonstrate initiative by balancing multiple projects simultaneously, prioritizing and meeting deadlines, flexibility to adapt to changing priorities.
  • Must demonstrate ability to work independently in a dynamic environment; self-starter who knows and understands work requirements and proceeds with minimal supervision
  • Build and maintain positive relationships with internal and external Customers, as well as with members of one’s own team.
  • Demonstrate the ability to conceptualize and absorb information quickly.
  • Advanced proficiency in Excel required
  • Knowledge of STERIS systems including Sales Connection, Power Analyzer, and 360, with a minimum of one year experience using Informatica and Oracle
  • Strong technical skills including an understanding of relational databases.


STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention.  WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  41513
Job Category:  Customer Operations/Customer Support

Mentor, OH, US, 44060

Nearest Major Market: Cleveland
Nearest Secondary Market: Akron

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