Job Title:  Manager, eCommerce

Req ID:  39255
Job Category:  Customer Operations/Customer Support

Mentor, OH, US, 44060


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

The Role

The Manager, eCommerce leads STERIS’s eCommerce function in support of the Healthcare and Life Sciences businesses.  The Manager, eCommerce is responsible for accelerating the ecommerce competency for STERIS.  The role’s primary focus is to better meet Customer needs and increase revenue through the eCommerce channels.  This individual defines and implements the ecommerce commercial strategy including continuous improvement, short-term initiatives and long term vision – ensuring voice of Customer, revenue growth and efficiencies are primary drivers. 


eCommerce Management & Leadership

  • Defines and implements the commercial strategy for the eCommerce channel in conjunction with Healthcare and Life Sciences business growth strategy and revenue targets
  • Leads the eCommerce function, with specific focus on meeting Customer needs and added Customer value online; including commerce software implementation and utilization, commercially driven strategy (merchandising, cross-sell/upsell, etc.), operational efficiencies, data & content management, and Customer support for the eCommerce webstore
  • Defines the eCommerce program’s strategic roadmap and prioritizes projects and resourcing within the product development, content, marketing, and merchandising workstreams
  • Leverages analytics, web tools, and voice of Customer (VOC) to support ongoing changes to improve the Customer experience and key performance indicators (KPIs)
  • Maximizes the commerce software to meet Customer and business needs and stays current with the software’s product roadmap in order to align future upgrades to the eCommerce roadmap
  • Partners with the eBusiness online marketing function on user experience, search optimization, and Customer acquisition strategies
  • Ensures’s eCommerce applications are functioning as intended and meeting business stakeholder and Customer needs
  • Maintains a strong understanding of Customer profiles, journeys, and needs relative to online ordering
  • Develops an eCommerce scorecard to measure performance and profitability of all eCommerce initiatives; reporting results to stakeholders quarterly 
  • Partners with the Service business to integrate eCommerce with other Customer-facing portal

What You Will Do - cont'd

  • Defines the opportunity and role of eprocurement and punchout in eCommerce, and implements effectively
  • Stays current with web technologies and eCommerce trends, makes strategic recommendations for  investments in new tools or product offerings
  • Oversees the digital product management & ownership tasks within the software development life cycle by partnering  with IT, vendors and business partners to ensure a unified and supported eCommerce function, managed and maintained effectively
  • Identifies business process improvements
  • Develops project requirements documents and project plans to ensure milestones are met and projects are successfully completed within the given timeline

What You Will Do - cont'd

People Management

  • Responsible for recruiting, hiring and training
  • Integrates new ecommerce roles and responsibilities into the organization
  • Manages and evaluates team deliverables, project outcomes and progress, as well as internal Customer support level
  • Oversees the personal development of team members utilizing development planning and performance feedback discussions to understand career aspirations and areas for further development
  • Identifies training opportunities, conferences and trade shows to further education and ensure the team remains current in their areas of expertise

Continuous Improvement

  • Leads the continuous improvement initiatives within the function including leadership standard work, key performance indicators and root cause counter measures, visual management, and standard work.
  • Assumes responsibility as Team Leader in Kaizen events and respective action plans.
  • Leverages process understanding and value based prioritization to initiate continuous improvement opportunities that maximize department efficiency and effectiveness for supported businesses.

What You Need To Be Successful

  • Bachelor’s Degree
  • Minimum 5 years of experience leading web and eCommerce functions
  • 3-5 years experience managing small teams of people
  • 3-5 years experience in commercial, B2B marketing
  • Proficiency in ecommerce software
  • Proficient in Microsoft Office

What Will Help You

  • Proficiency in HCL Commerce software

What STERIS Offers

The opportunity to join a company that will invest in you for the long-term. STERIS couldn’t be where it is today without our incredible people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing competitive salaries, healthcare benefits, tuition assistance, paid-time off, holidays, matching 401(k), annual merit, and incentive plans.  Join us and help write our next chapter. #LI-EK1


STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention.  WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  39255
Job Category:  Customer Operations/Customer Support

Mentor, OH, US, 44060

Nearest Major Market: Cleveland
Nearest Secondary Market: Akron

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