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Job Title:  Manager, Service Engineering

Req ID:  26484
Job Category:  Engineering

Mentor, OH, US, 44060


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

*** This position is located onsite, in Mentor, Ohio.  

Provides leadership, direction and support to technical personnel within the Service Engineering Department who are responsible for product commercialization as it relates to Service. This includes Service Order and SSQ processing, drawing updates, engineering changes, service documentation, maintenance instructions and spare parts list creation. Manages resources to provide quality technical support and parts identification. Hires, coaches and develops a team of technical professionals, fostering a continuous improvement mindset.          

What You Will Do:

  • Provides guidance on electrical/mechanical matters required by the Engineering personnel within the department.  Directs Engineering personnel in developing complex conversions to both standard and non-standard products. 
  • Responsible for assurance that service components meet applicable requirements and that Engineering Change Procedures are adhered to.
  • Supervises the design and drafting function to achieve maximum utilization of available resources.
  • Coordinates department resources, Service Engineers, Designers and Technical Writing to assure corporate objectives associated with new product development, field corrections and training are met in accordance with their respective schedules.
  • Maintains Service documentation systems for the development and review of manuals, PM standards, installation standards, procedural updates and field communications. 
  • Provides direction and guidance to the Service Engineering Group in the form of continued training and escalation support to resolve complex customer and technician field issues.
  • Actively participates in and promotes the Quality Improvement Process for all products.  Assigns designated staff for ongoing projects including new products, current and non-current products as well as field corrections and enhancement projects.
  • Manages resources to maintain targets for the technical support and parts ID call center. 
  • Manages financial budget for department.

What You Need To Be Successful:

  • Bachelor's Degree required 
  • Qualified experience in a customer service environment with resultant knowledge of customer account coordination.
  • 3+ years experience in directly leading people or cross-functional project teams. Prefer previous experience with direct people management. 
  • Minimum 5 – 8 years of experience in an engineering environment.  Prefer medical device. 
  • Knowledge of Engineering processes including: design change control, documentation, inventory control, complaint handling and regulatory/quality reporting.
  • Demonstrated track record of leadership, interpersonal, collaborative relationship building skills and human capital management, including but not limited to recruitment, selection, development, performance management and employee engagement.     
  • Demonstrated influence skills. Must be able to diplomatically persuade others and effectively drive continuous improvement/change.  Ability to communicate across all levels of large organizations. 
  • Demonstrated proficiency in PC applications including Microsoft Outlook, and Microsoft Office applications.
  • 10-15% travel may be required.

What STERIS Can Offer You:

This is a great opportunity to join a well-established, global company that will invest in your career growth over the long term. STERIS wouldn’t be where it is today without our incredible, talented people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal.

We offer a comprehensive benefits package, including:

  • Competitive pay
  • Annual merit bonus and incentive plans
  • Training and coaching
  • Medical, vision, dental and life insurance
  • 401(k) with a company match
  • Paid vacation time and paid holidays
  • Tuition assistance





STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  26484
Job Category:  Engineering

Mentor, OH, US, 44060

Nearest Major Market: Cleveland
Nearest Secondary Market: Akron

Job Segment: Service Manager, Medical, Engineer, Electrical, Product Development, Customer Service, Healthcare, Engineering, Research