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Job Title:  International Support Specialist

Req ID:  18181
Job Category:  Customer Operations/Customer Support
Country/Region:  US
State:  OH
City:  Mentor
Zip:  44060
Description: 

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

LEARN. GROW. MAKE A DIFFERENCE as an International Support Specialist in Mentor, OH!

Position Summary:

The International Region Specialist’s primary role is to manage various aspects of the Asia Pacific and Latin America Regions’ consumable and capital business, including issue resolution for Dealers.  Responsibilities include working in partnership with Dealers, Sales and Operations Leadership to ensure timely and efficient execution of assigned tasks.  You will ensure Region projects are completed in adherence to terms and conditions of contract as well as within Regulatory constraints.  The Specialist is responsible for Region support decisions in the absence of the Region Lead and/or Manager.  

What You Will Do:
  • Responsible for identifying and resolving Region issues by working closely with Dealers and Internal Departments to resolve complex issues relating to: regulatory adherence, foreign government requirements, product quality, and product specifications
  • Accountable for successful execution of order management through review and approval of order terms, conditions, pricing and exceptions
  • Ensure orders are consistent with STERIS terms and conditions and work with Dealers to resolve exceptions
  • Respond to price quotes, product questions and issues, and all other Region inquiries
  • Responsible for financial decisions with authority for expediting and consolidating costs in line with Country Manager authority
  • Work with Regulatory, Dealers and Sales to facilitate registration of STERIS products in Region
  • Manage consumable and capital order backlog of business 
  • Coordinate product shipment from various plant and vendor locations to designated delivery point
  • Investigate product complaints and work with Regulatory to ensure timely action and resolution
  • Travel (10%) to develop relationships with Dealers
     
What You Will Need:
  • Bachelor’s degree required; International Business or Business discipline preferred
  • Two+ years of business experience with direct contact with Customers, Vendors and Sales
  • One+ year of project management experience
  • 2 years international business experience preferred
  • Strong decision-making skills; understands how decisions impact the Customer and the Company
  • Ability to lead and influence a cross-functional team and operate in a highly complex environment
  • Working knowledge of international commerce and export trade requirements
  • Ability to handle multiple demands from many people and prioritize effectively
  • Spanish and/or Portuguese speaking skills preferred

#LI-KW1

 

STERIS is a $3B, publicly traded (NYSE: STE) organization with approximately 12,000 associates worldwide and operates in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.


Nearest Major Market: Cleveland
Nearest Secondary Market: Akron

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