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Title:  Inside Service Sales Representative

Req ID:  14098
Category:  Sales
City:  Mentor
State:  OH
Postal Code:  44060

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Inside Sales Representative / Associate Account Manager (ISR/AAM) will be responsible for achieving revenue growth through direct sales, account prospecting, and sales support functions.  The ISR/AAM will work directly with Customers requesting price quotes via the internet for assigned territory at the direction of the District Service Manager.  The ISR/AAM will also seek to garner future business through prospecting/cold calls within assigned territory.  The ISR/AAM will also be available to assist the DSM and Service Inside Customer Service Team with quotes when work loads are such that it is necessary to provide support to ensure customer satisfaction



  •  Provide quotes using Sales Connection for all website RFQ’s on standard parts and Life Sciences services for the assigned territory(ies).   Life Sciences Services includes but is not limited to PM part packs, Validation leads, TLGP leads.     Provide follow up with prospective Customers to ensure close of sale.  Quotes will be prepared for Customers consistent with all established Life Sciences guideline.
  • Achieves booking and gross margin objectives according to Plan
  • Probes to fully uncover and understand customer needs, objectives and goals and effectively matches our products, services and technologies to assist in solving customer issues
  • Establishes routine call patterns for contacting existing STERIS install base by telephone and other means to generate sales for all Life Sciences services in North America.   Also provides early notification of new products and process enhancements coming into the market.
  • The ISR/AAM will work with the Marketing, DSM and/or SAM to formulate hunt lists of established and potential Customers, to generate leads and ensure customer satisfaction of previous projects.  The ISR/AAM will initiate calls on a weekly basis.
  • The ISR/AAM will work with Marketing on new initiatives requiring follow up on e-mail campaigns.
  • Effectively communicates the strengths and competitive advantages of STERIS products, services and technologies and how the application of these can assist the customer in meeting their objectives.  uses current available tools to provide a total solution to the customer, to ensure their capital and service needs are met.
  • Anticipates and shares emerging trends affecting Life Sciences Customers with Sales and Marketing leaders to ensure that STERIS’s response is out in front of competitor’s responses. 
  • Assures Pricing/Margin offerings to customers are consistently within the guidelines established.
  • Documents call reports in Customer Management/Sales Connection database. Accesses, updates, and maintains customer computer database and record keeping systems for individual accounts.  May also require set-up and maintenance of manual files.
  • Consistently acts in a manner that meets or exceeds customer expectations while considering the reasonableness of request and fairness to STERIS.
  • Establishes and maintains ongoing relationships and communications with the field and corporate support departments such as Customer Operations, E-Businesses, Distribution, etc.
  • Prepares and provides daily, weekly, and monthly statistical information for reporting purposes utilizing various computer modules / programs to ensure appropriate and accurate documentation and data report occurs.  Participate in special projects as assigned.
  • Serves as the customer liaison within STERIS to resolve customer issues or concerns that may be voiced during a sales call.
  • Other duties as assigned.

Education Degree

  • Bachelor's Degree

Required Experience

  • Minimum of five years of customer/sales experience: 
    • Customer experience in a service business preferred
    • Inside or outside sales experience preferred
  • Proven track record and demonstrated initiative in driving results
  • Strong focus on servicing each customer, ensuring their expectations are met,  providing solutions that meet their needs
  • Self-starter
  • Excellent verbal and written communications skills
  • Excellent computer skills





STERIS is a $2B+, publicly traded (NYSE: STE) organization with approximately 12,000 associates worldwide and operates in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

Req ID:  14098
Category:  Sales
City:  Mentor
State:  OH
Postal Code:  44060

Nearest Major Market: Cleveland
Nearest Secondary Market: Akron

Job Segment: Sales Rep, Medical, Outside Sales, Customer Service Representative, Sales, Healthcare, Customer Service