Job Title:  Inside Sales Representative

The Role

Do you have an outgoing personality and outstanding conversational skills? Join our team as an Inside Sales Representative (ISR), responsible for achieving revenue growth through direct sales, account prospecting, and sales support functions.  The ISR will work directly with Customers requesting price quotes via the internet for assigned territory at the direction of the District Service Manager.  The ISR will also seek to garner future business through prospecting/cold calls within assigned territory.  The ISR will also be available to assist the DSM and Service Inside Customer Service Team with quotes when work loads are such that it is necessary to provide support to ensure customer satisfaction.

**This role is a Hybrid opportunity - it will require the candidate to be available to go onsite to Mentor, OH**

What You Will Do

1. Contract Renewals & Warranty Conversions:
•    Partner with our Customers to renew contracts, evaluate and upsell equipment/coverage options while accessing continued business opportunities.
•   Collaborate with key business stakeholders to provide recommendations on the best course of action for renewal opportunities.
•    Manage the quoting process from start to finish which includes: creation, delivery, timely follow-up, and purchase order finalization.
•    Overcome objections while maintaining a professional customer relationship.

2. New Business Pipeline:
•    Work with all stakeholders to coordinate an account strategy and identify new business possibilities.
•    Coordinate the account strategy with District Service Manager to maximize new business opportunities.
•    Track progress for new business throughout the sales pipeline.

3. Uncover and understand Customer needs, objectives and goals and effectively matches our products, services and technologies to assist in solving Customer issues

4. Establish routine call patterns for contacting existing STERIS install base by telephone and other means to generate sales for all Life Sciences services in North America.   Also provides early notification of new products and process enhancements coming into the market.

5. Work with Marketing or the DSM to formulate hunt lists of established and potential Customers, to generate leads and ensure customer satisfaction of previous projects. 

6. Support Marketing on new initiatives requiring follow up on e-mail campaigns.

7. Communicate the strengths and competitive advantages of STERIS products, services and technologies and how the application of these can assist the Customer in meeting their objectives.  

8.  Anticipates and shares emerging trends affecting Life Sciences Customers with Sales and Marketing leaders to ensure that STERIS’s response is out in front of competitor’s responses. 

9.  Assures Pricing/Margin offerings to Customers are consistently within the guidelines established.

10. Establishes and maintains ongoing relationships and communications with the field and corporate support departments such as Customer Operations, E-Businesses, Distribution, etc.

12. Prepare and provide needed statistical information for reporting purposes utilizing various computer modules / programs to ensure accurate documentation and data.  Participate in special projects as assigned.

13. Serves as the Customer liaison within STERIS to resolve Customer issues or concerns that may be voiced during a sales call.

Education Degree

What You Need To Be Successful

• Bachelor’s degree in Business related field is preferred
• Minimum of five years of customer/sales experience: 
  • Customer experience in a service business preferred
  • Inside or outside sales experience preferred
• Proven track record and demonstrated initiative in driving results
• Strong focus on servicing each customer, ensuring their expectations are met,  providing solutions that meet their needs
• Self-starter
• Excellent verbal and written communications skills
• Excellent computer skills
• Must be able to be compliant with hospital/customer credentialing requirements

What We Offer

The opportunity to join a company that will invest in you for the long-term. STERIS couldn’t be where it is today without our incredible people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing competitive salaries, healthcare benefits, tuition assistance, paid-time off, holidays, matching 401(k), annual merit, and incentive plans.  Join us and help write our next chapter